your

path to
cloud
computing
carl terrantroy
senior director national business units
 customer
dataprotectio
experience azur n
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cloud googl Disaster
Recovery
High internal managemen
Availability
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standard
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vlan hybrid
external
cloud
s securit
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orchestratio
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billing cloud
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virtualisatio n portal saa
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iaas amazo
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automatio
agenda

• financial benefits in utilising cloud

• case studies
o logistics company
o financial organisation
• how to take the next step

July 20, 2010 your path to cloud computing Copyright © 2010 CA

benefits for saas

SAAS (Software as a service)

• The content of the cloud, like apple appstore
• Salesforce.com

PPM On Premise PPM On Demand

200 users 200 users
$2,000,000 over 3 O $500,000 for 3
years
years
(via outsourcer)
R (hosted in
Australia)

July 20, 2010 your path to cloud computing Copyright © 2010 CA

benefits for paas

PAAS (platform as a service)

• Application development layer is provided to
you

• 40% of the time to build Agile on force.com vs traditional on

premise
• Platform upgrades benefit developers
• Supports multiple devices out of the box

July 20, 2010 your path to cloud computing Copyright © 2010 CA

benefits for iaas

IAAS (infrastructure as a service)

• Servers and networking
• Fujitsu cloud, amazon

Big 4 bank
$10,000 servers
$5,000 load balance
$10,000 DB server iaas service
$15,000 index Server $49,766 per year
$40,000 infrastructure O $150,000 for 3
years
$40,000 support
$120,000 total R Instant
$240,000 double for HA $1.50 per gig
Up to 5 months to storage
deploy
$20 per gig storage

July 20, 2010 your path to cloud computing Copyright © 2010 CA

 what to do?

agile
it
internal
billing customer
experience

service
catalogue privacy

automation
security

virtualisation

July 20, 2010 your path to cloud computing Copyright © 2010 CA

automation

• align IT closer to cloud solutions

• allows key next steps
o self service
o dynamic infrastructure
o portability
o lower cost
• starts with your processes

July 20, 2010 your path to cloud computing Copyright © 2010 CA

use case #1
logistics company
overview

Objective
• To capture the end to end Server Provisioning process with a view to identify areas that
can be modified to deliver greater agility to customers

Method
• Five separate workshops, April/May 2010
• 11 team members from 11 different teams
• Focus on the process flow as it passes between teams rather than how each team
performs their individual tasks

July 20, 2010 your path to cloud computing Copyright © 2010 CA

initial assessment
Phase 1 ~ 12 Weeks

Phase 2 ~ 8 Weeks
process swim lanes
high level recommendations

1. Quick win
o Automate hardware procurement process will remove 3 weeks out of 8 for
phase 2
• Standardise platforms
o removing bespoke development would remove 12 weeks from process
• Flow on
o With standard builds the last 5 weeks can be collapsed

July 20, 2010 your path to cloud computing Copyright © 2010 CA

use case #2
finance company
overview

Objective
• new CTO
• provisioning was major headache for IT

Method
• same as prior case study
• more metrics reviewed
• reworked processes
• deployed software

July 20, 2010 your path to cloud computing Copyright © 2010 CA

initial assessment

Elapsed Time 107 days

Actual Effort 34.5 days

July 20, 2010 your path to cloud computing Copyright © 2010 CA

 defining the ‘desirable’ process

• had to remove some fundamental roadblocks

o Licensing on critical path
o Too many SOE’s
o Hardware procurement on critical path
o Build and Imaging not automated
• if we could do that, we could do this:
o E.g. Pre-approved build Less overhead for security team

July 20, 2010 your path to cloud computing Copyright © 2010 CA

the new process and the assumptions

Potential to reduce Actual Effort from 34.5 days to 6 days

July 20, 2010 your path to cloud computing Copyright © 2010 CA

how easy was that...?

July 20, 2010 your path to cloud computing Copyright © 2010 CA

the new IT process

July 20, 2010 your path to cloud computing Copyright © 2010 CA

conclusions?

• Significant efficiency gains

o 10 Days elapsed – down from 107 Days
o 5 Hours actual effort - down from 34 Days
o Approximately $20K saving per instantiation of the process
• Cost savings
o Process gets enacted 20 times per year
o 20 x $20k savings = $400k savings per year
• Realising opportunities – the Businesses perspective..
o 97 Days reduction in delivery time = application in production earlier =
revenue realisation earlier
• Cookie Cutter
o IT now has a platform and model to build on! – Proof-of-Process

July 20, 2010 your path to cloud computing Copyright © 2010 CA

conclusions
where are you now?

• automation is far from fully leveraged

• the biggest trap of all: “Because that’s the way we’ve
always done it”
• undermining corporate responsiveness and business
agility
• IT is seen as a constraint rather than contributor
• losing staff hearts and minds

July 20, 2010 your path to cloud computing Copyright © 2010 CA

understanding the ‘as is’

• Analysis, analysis and then some more analysis

• Ask everyone what is the process
o Some times two people have the same answer
• Draw up the process
o Mindmap
• How long are the SLA’s for the steps
• How long do people actually take
• Ask their opinion as to how to do it better

July 20, 2010 your path to cloud computing Copyright © 2010 CA

lay cloud foundations

• cloud type infrastructure

• automation can close the agility gap
• produce significant, immediate cost savings
• quantify IT‟s contribution to meeting defined business
goals
• reinvigorate the interest of hard-to-recruit and retain IT
professionals
• help the business compete with greater economy and
agility in fast-moving marketplaces

July 20, 2010 your path to cloud computing Copyright © 2010 CA

hand outs available

• IT Process Automation White Paper

• Presentation material
• Process Review offer

July 20, 2010 your path to cloud computing Copyright © 2010 CA

process review offer

1. 2.
what is the process that Assess Document
causes you the greatest
pain?
let us review it!
see how we can improve
it!

4. 3.
Implement Optimise

July 20, 2010 your path to cloud computing Copyright © 2010 CA

process review offer

• Would you like to gain some quick wins?

• Close the gap from traditional hardwired IT to agile cloud like
infrastructure?
• Gain visibility on poor process’s that impact your ability to deliver
value to the
business?
• Lay the platform for future cloud initiatives?

1. 2.
I would like to receive the handouts Assess Document

mentioned:

I would like to discuss a process review:

I am interested in CA’s cloud solutions: 4. 3.

Implement Optimise

I am interested in other CA executive

events:
Preferred contact
details:
July 20, 2010 your path to cloud computing Copyright © 2010 CA
carl.terrantroy@ca.com
twitter/cterrantroy
0412 943 555

thank you