Professional Documents
Culture Documents
Results
9e Organizational
2 Communication
Key Ideas
Formal and Informal
communication
Coordination of people and
groups
Organization Models
1
Copyright Cengage 2011
Consider this . . .
It is structure that enables people to work
together, and in so doing to accomplish
things beyond the abilities of unorganized
individuals.
Wagner & Hollenbeck, Organizational Behavior, Southwestern, 2004
Horizontal
Downward Upward
Messages flow downward Messages flow upward Messages flow
through the chain of through the chain of laterally between
commandi.e., from commandi.e., from people of the same
manager to employee. employee to boss. rank.
B C
Fayols bridge:
Bypasses chain
Of command
D E F G
X X X X X X X X X X X
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Human Relations Model
Mayo
Teams
QC Theory Y
McGregor
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Human Resources and Human
Relation Models
Human Relations Human Resources
People wish to be liked and Most people desire a sense of
respected. accomplishment.
If there needs are met, employees will Most employees have untapped
produce for the organization. resources and are capable of more than
Managers should convince workers that most jobs allow.
they are valuable team members. Managers should tap and guide each
Managers should allow employee employees hidden talents and creativity
participation in routine decision making. to harmonize with organizational goals.
Sharing information with employees will Managers should allow (and encourage
increase their satisfaction, which will employee participation in routine and
improve their morale and reduce important decision making situations
resistance to authority, thus improving Employee satisfaction is a by-product of
productivity. improved performance
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McGregors Theory X
Messages travel downward
Upward messages limited
Fear & distrust of
management
Bureaucratic
Decisions made by top
management
Jason Harris
Copyright Cengage 2011 21
Systems/Contingency Model
Culture Fiedler
Situation
Theory Z
Virtual Multiunit
33
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