E-Business

Lecture 12
Analysis for e-business
Analysis for e-business is concerned with
understanding the business and user
requirements for a new system. Typical
analysis activity can be broken down into:
Understanding the current process and then
reviewing possible alternatives for
implementing the e-business solution.
Workflow Management (WFM)
The automation of information flows and
provides tools for processing the information
according to a set of procedural rules.
 Workflow systems automate e-business
processes by providing a structured
framework to support a process.
Applications of workflow in e-business include
action queries from external customer queries
or internal support queries.
These queries may arrive by e-mail, phone or
letter. E-mail enquiries can be analyzed and
routed to the right person depending on their
subject. Letters may need to be scanned
before being added to the workflow queue.
 Workflow helps manage business processes
by ensuring that tasks are prioritized to be
performed:
as soon as possible
by the right people
in the right order.
Process modelling
Activity-based process definition methods
Analysis tools used to identify the relationship
between tasks within a business process.

Process
Part of a system that has a clearly defined
purpose or objective and clearly defined inputs
and outputs.
 Process mapping
Identification of location and responsibilities for
processes within an organization.

Task analysis
Identification of different tasks, their sequence
and how they are broken down.