By Mike

https://www.axelos.com/best-practice-
solutions/itil/what-is-itil

https://www.axelos.com/9-guiding-principles

https://www.axelos.com/case-studies-and-white-
papers/progress-iteratively-an-itil-guiding-principle
 What is ITIL?
Briefly explain with your own words what are the 9 guiding
principles of ITIL.
Who is Virginia Araujo?
What is the company involved?
What business challenges did the company face? When did it
take place
Explain 4 of the technological problems the company had to deal
with.
Which ITIL guiding principle was used to solve the problem?
Give an example of its application according to the text.
What are the top 5 best recommended practices/suggestions? Do
you agree with them? What other recommendations would you
give?