QUALITY SYSTEM

is the method used to ensure that the quality

level of a product or service is maintained.

are methodologies in which a manufacturer

must establish and follow a system to help
ensure that their products consistently meet
applicable requirements and specifications
PLANNING FOR QUALITY/ QUALITY PLANNING
 Initial activity in JURAN TRILOGY(quality
planning, quality control, quality
improvement)

 It is the process for designing products,

services, and processes to meet new
breakthrough goals.

 Is a strategic activity that is just as vital to an

organization’s long-term business success.
 KEY ELEMENTS IN PLANNING FOR QUALITY
 Identify who are the customers and determine their
needs(voice of customers).
 Translate those needs into your language.
 Develop a product that can respond to those needs.
 Optimize the product features so as to meet yours as
well as customers’ needs.
 Optimize the process.
 Prove that the process can produce the product under
operating conditions.
 Transfer the process to operations.
Flowcharting
 Is a tool for analysing processes.

 It allows you to break any process down into individual

events or activities and to display these in shorthand
form showing the logical relationships between them.

USES OF FLOWCHARTING
• Flowcharting, as a tool for clarifying situations and thus
improving knowledge and understanding
• Flowcharting to help communicate what actually
happens or needs to happen
FLOWCHART

 are maps or graphical

representations of a
process.
 flowchart is a picture order
of the separate steps of a
process in sequential
 Steps in a process are
shown with symbolic
shapes, and the flow of the
process is indicated with
arrows connecting the
symbols.
When to Use a Flowchart

• To develop understanding of how a process is done.

• To study a process for improvement.
• To communicate to others how a process is done.
• When better communication is needed between
people involved with the same process.
• To document a process.
• When planning a project.
How to draw a flowchart
To construct an effective flowchart:

1. Define the process boundaries with starting and

ending points.
2. Complete the big picture before filling in the details.
3. Clearly define each step in the process. Be accurate
and honest.
4. Identify time lags and non-value-adding steps.
5. Circulate the flowchart to other people involved in the
process to get their comments.

High–Level Flowchart for an Order-Filling Process

With a completed flowchart, you can:

• Identify time lags and non-value-adding steps.

• Identify responsibility for each step.
• Brainstorm for problems in the process.
• Determine major and minor inputs into the process
with a cause & effect diagram.
• Choose the most likely trouble spots with the
consensus builder.
Commonly Used Symbols in Detailed Flowcharts

- One step in the process; the step is written inside the box. Usually, only one
arrow goes out of the box.
- Direction of flow from one step or decision to another.

- Decision based on a question. The question is written in the diamond. More

than one arrow goes out of the diamond, each one showing the direction the
process takes for a given answer to the question. (Often the answers are “ yes”
and “ no.”)
- Delay or wait

- Link to another page or another flowchart. The same symbol on the other page
indicates that the flow continues there.

- Input or output

- Document

- Alternate symbols for start and end points

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