Human Capital

Readiness
As part of Balance Score Card

By Arif & Vijay

Introduction
• Kaplan & Norton Concept – Human Capital Readiness (HCR)

• Autogrill’s Success Story on HCR

• HCR as a strategic imperative and vital part of BSC

Concept of HCR
• Aligning workforce with strategy
• Classification & Identification of strategically critical jobs
o Strategic Job Families
o Strategic Themes
o Competency Profiles
o Gap Analysis
o Learning & Development Needs
o Readiness
Autogrill’s Story
HCR Take Away
• Links People Strategy to Business Strategy
• Defines SJF and underlying themes, supporting competencies & skill
readiness
• Puts overall skills & availability factor on a scale & color legend
• Serves as a dashboard to the leadership (BSC) and provides
operational visibility about the strengths & weakness of business
critical workforce
• Highlights training & development needs across all job functions
• Helps improve quality of recruitment & enables job rotation within
the organization