APPLICATION

MANAGEMENT
 Application Management
• Application Management is “the function responsible for managing
applications throughout their lifecycle.”
• One of the important goals of the Application Management function
is to help to decide whether to “make or buy.” This means that
someone (Application Management) has to consider the business need,
resources available, and market offerings and advise about new in-
house development or purchase. Usually, Application Management will
make a suggestion and some governance role (CIO, CTO, head of IT
or some kind of steering committee) will make the decision.
 Application Management
• Application management also supplies the necessary resources for
supporting the ITSM lifecycle and secures the appropriate know-how
transfer: from design, to transition phase through to operation.
 What is the ITIL service lifecycle?
• To sustain high levels of business performance, organisations need to offer
competitive products and services that customers will value, buy and use.
Adapting quickly to changes in the economic climate and in the market place
is of real importance. All services offered should enable business
transformation and growth.
• ITIL Service Management supports this transformation through the use of
the Service Lifecycle, which is split into 5 distinct lifecycle stages:
 5 distinct lifecycle stages
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
Process of Application Management
 Application Management
• The application management function is responsible for the management of
applications throughout their lifecycle. This function is performed by all the
teams involved in the control of and support for operating applications.
Application management also plays a central role in the design, testing and
improvement of applications which represent the functional part of an IT
service. As such, these teams are also involved in development projects.
 END .
APPLICATION
MANAGEMENT