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Total Quality Management (TQM) : Imran Hussain
Total Quality Management (TQM) : Imran Hussain
Management (TQM)
Imran Hussain
COMPETITION is the
driving force in business
A supplier’s competitiveness
is determined by QUALITY
Perception of Quality
Inputs Outputs
Q: Are we capable doing
the job correctly?
Q: Do we continue to do
the job correctly?
YES or NO?
No need for
DETECTION
The customer/supplier
chain is the core of the
Total Quality
Management model
TQM Support Mechanism
Systematic Planning
Tools for measuring delivering and sustaining quality
Organizing for quality & developing teams
Communication between all parts of the organization
Commitment of the organization to a TQM approach
Recognition and perhaps change of the organizations’
culture & environment
Inner band …
Teams
Tools
Systems
Outer band …
Communication
Commitment
Culture
Five Pillars of TQM
Product
Processes
Organization
Leadership
Commitment
TQM
A management approach centered on quality,
based on company-wide participation and aimed
at long term success through customer
satisfaction (ISO)
TQM
Based on company-wide participation
TQM involves everyone in an organization -
every function and every activity
Evolution of Quality
1800-1899 1941-1945
Product Quality during
Orientation World War II
Guilds of Medieval Europe
(1200-1799)