Professional Documents
Culture Documents
AND MANAGING
TEAMS
13
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LEARNING OBJECTIVES
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EXHIBIT 13-1
EXAMPLES OF FORMAL WORK GROUPS
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STAGES OF GROUP DEVELOPMENT
(CONT.)
• Performing stage – the fourth stage of group
development when the group is fully functional
and works on group task.
• Adjourning – the final stage of group
development for temporary groups during
which group members are concerned with
wrapping up activities rather than task
performance.
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EXHIBIT 13-2
STAGES OF GROUP DEVELOPMENT
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WORK GROUP PERFORMANCE AND
SATISFACTION
Why are some groups more successful
than others?
–The abilities of the group’s members
–The size of the group
–The level of conflict
–The internal pressures on members to
conform to the group’s norms
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C O P YR I G H T © 2 0 1 6 P E A R S O N E D U C A T I O N , I N C .
EXHIBIT 13-3
GROUP PERFORMANCE/SATISFACTION
MODEL
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EXTERNAL CONDITIONS IMPOSED ON
THE GROUP
Work groups are affected by the external
conditions imposed on it:
– The organization’s strategy
– Authority relationships
– Formal rules and regulations
– Availability of resources
– Employee selection criteria
– The performance management system and culture
– The general physical layout of the group’s work
space
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GROUP MEMBER RESOURCES
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C O P YR I G H T © 2 0 1 6 P E A R S O N E D U C A T I O N , I N C .
GROUP STRUCTURE
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GROUP STRUCTURE (CONT.)
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EXHIBIT 13-4
EXAMPLES OF ASCH’S CARDS
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EXHIBIT 13-5
GROUP COHESIVENESS AND
PRODUCTIVITY
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GROUP STRUCTURE (CONT.)
Group Size
– Small groups are faster than larger ones at
completing tasks
– Large groups consistently get better problem
solving results than smaller ones
– Amazon founder and CEO Jeff Bezos uses a
“two-pizza” philosophy; that is, a team should
be small enough that it can be fed with two
pizzas.
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GROUP STRUCTURE (CONT.)
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GROUP STRUCTURE (CONT.)
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CONFLICT MANAGEMENT (CONT.)
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CONFLICT MANAGEMENT (CONT.)
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EXHIBIT 13-8
CONFLICT-MANAGEMENT TECHNIQUES
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EXHIBIT 13-9
GROUPS VERSUS TEAMS
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TYPES OF WORK TEAMS
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TYPES OF WORK TEAMS (CONT.)
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CREATING EFFECTIVE WORK TEAMS
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CREATING EFFECTIVE WORK TEAMS
(CONT.)
• Good Communication – messages are clearly
understood.
• Negotiating Skills – members need to be able
to confront and reconcile differences.
• Appropriate Leadership – leaders motivate a
team to follow through difficult situations.
• Internal and External Support – proper
training, incentives, and resources.
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EXHIBIT 13-10
CHARACTERISTICS OF EFFECTIVE TEAMS
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CURRENT CHALLENGES IN
MANAGING TEAMS
• Group Member Resources in Global Teams –
managers need to clearly understand the
cultural characteristics of group members.
• Group Structure – issues include conformity,
status, social loafing, and cohesiveness.
• Group Processes – multicultural global team
is better able to capitalize on the diversity of
ideas.
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UNDERSTANDING SOCIAL NETWORKS
Social Network
– The patterns of informal connections among
individuals within groups.
• The Importance of Social Networks
– Relationships can help or hinder team effectiveness.
– Relationships improve team goal attainment and
increase member commitment to the team.
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REVIEW LEARNING OBJECTIVE 13.2
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REVIEW LEARNING OBJECTIVE 13.2 (CONT.)
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REVIEW LEARNING OBJECTIVE 13.3
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REVIEW LEARNING OUTCOME 13.3 (CONT.)
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REVIEW LEARNING OBJECTIVE 13.4
• Discuss contemporary issues in managing
teams.
– Challenges of managing global teams
- Group member resources
- Diverse cultural characteristics
- Group structure
- Status,
- Social loafing and cohesiveness
- Group processes
- Managing conflict
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