High-Performing Team

Leadership
 Chapter Objectives
• Establish an effective team.
• Implement the necessary team work
processes.
• Manage the people side of teams.
• Handle team issues and conflict.
• Help virtual teams succeed.
Establishing an Effective Team
Implementing the Necessary Team
Work Processes
Managing the People Side of Teams
Handling Team Issues and Conflict
Approaches to Handling Team Conflict
• One on one: Individuals involved work it out
between themselves.
• Facilitation: Individuals involved work with a
facilitator (mediator).
• Team: Individuals involved discuss it with the
entire team.
 Helping Virtual Teams Succeed
• Identifying Advantages and Challenges
of Virtual Teams
Loss of context
and nonverbals

Cultural
differences
Challenges
Sharing
information

Trust
• Addressing the Challenges of Virtual Teams

1. Using a Shared Workspace

Shared workspaces, such as Jive Software’s Social Business
Software and Microsoft’s SharePoint, provide virtual
teams with a shared location in which they can interact.
However, such tools can only foster such collaboration;
clear goals and work processes need to be in place to
make these workspaces effective.
2. Structure and Work Processes
3. Trust and Commitment
In summary, according to an article in The McKinsey
Quarterly, a virtual team needs the following to be
successful:
• Shared beliefs.
• A “storehouse of credibility and trust.”
• A shared workspace.
Summary of Team Work Phases and Challenges