Professional Documents
Culture Documents
for one primary benefit : A higher probability that people will both work hard
and direct their energies to serve the organization’s interests.
But MCSs sometimes also cause some indirect costs, often less obvious,
costs that can be many times greater than their direct costs.
Some of these indirect costs are created by:
For example:
The pre-action reviews of investment proposals by a senior
management committee, the marginal cost of the reviews
may be zero if all the committee members are employees or
only a nominal amount for some telephone calls or travel
required for the meetings . But the full cost of the time
consumed in reviewing and discussing the proposals may be
large. So, if the pre-action reviews are not necessary,
management time would be freed up to do other things, or
the size of the management staff could be reduced.
Behavioral displacement:
Result control
Action control
personnel/Cultural control
Gamesmanship
Operating delays
Negative attitudes
Behavioral displacement occurs when the MCS produces and actually
encourages behaviors that are not consistent with the organization’s
objectives, or at least with the strategy that has been selected .
For Example :
When companies give their salespeople monthly sales
quotas, the sales people tend to work on the easiest
sales , not the most profitable or those with the
highest priority
For Example :
When companies reward their research scientists for
the number of patents filed, they are likely to see an
increase in the number of patents filed. however, this
incentive may lead only to patent proliferation. It
does not enhance researchers concerns for the
eventual commercial success of their discoveries.
Why do organizations use measures that are
incongruent with the organization’s true objectives?
Incorrect
Understanding
Incomplete Specification
For Example :
An acceptable surrogate measure of quality might be
percent rejects and employee welfare might be assessed
by means of attitude surveys.
One form of action control-related displacement is
often referred to as means-ends inversion.
Falsification
o Involves reporting erroneous data
Data Management
o Involves any action designed to change the reported
results; such as sales, earnings, or a debt/equity ratio,
while providing no real economic advantage to the
organization and, sometimes, actually causing harm.
Data management actions are designed to make the entity or
manager look better, such as to achieve a budget target or to
increase stock price. But some of these actions are designed to
make the entity look worse : sometimes managers save sales or
earnings for a future period when they might be needed.
Negative Attitudes
produced by
Result Control
Negative Attitudes produced by Action Controls
◦ Most people, particularly professionals, react negatively to
the use of the action controls. Preaction reviews can be
particularly frustrating if the employees being reviewed do
not perceived the reviews as serving a useful purpose.
Negative Attitudes produced by Results Controls
◦ One cause of the negative attitudes is lack of
employee commitment to the performance targets
defined in the MCS.
◦ Most employees are not committed to targets they
consider too difficult, not meaningful, not
controllable, unwise, illegal, or unethical.
Negative Attitudes may also stem from problems in the
measurement system. It is common to hear managers complain
that their performance evaluations are not fair because they are
being held responsible for things over which they have little or
no control.
Result control
Result accountability X X X
Action
Control
Behavioral X X
constraint
Preaction review X X
Action accountability X X X
Redunduncy X
Personel /
Cultural
control
Selection and X
placement
Training X
Provision of necessary
resources