Welcome guest and take food and

beverage order

• LO 1. Welcome and greet guests

• LO 2. Seat the guests

• LO 4. Liaise between kitchen and service areas

Proper procedure
in taking food and
beverage orders
1. Give time to guest after their
arrival to feel comfortable with
the environment.
2. After the guest is seated and feel
comfortable then present the menu, and
stand away to give time to decide what
to order.

 Don’t be hurry. Give proper time to guest.

 Water should be brought to the table at this time
3. When you feel that the guests
wants to order then approach
toward them and courteously ask
this way
“May I take your order sir/maám?
Or would you like to order now?
4. Before taking order first ensure you are
prepared with notepad, a pencil or a pen,
to take notes.
5. Although ordering depends on guest but
try to maintain sequence that means first
convince the guest to give beverage order
and then food.
6. Know your menu. Guest may have different
types of question. So be prepared for that.
7.Enter/write the order as the guest tells it to
you.
8. Repeat the food items guest orders and
ask them if they have want to have
anything else to order.
9. End the conversation with smile and by
saying “thank you.”
 End of Presentation
Thank you for listening!!!