Professional Documents
Culture Documents
Chapter
1 2
Gaining a Competitive
Advantage
1 3
Gaining a Competitive
Advantage
.
Introduction 4
.
5
Responsibilities of HR Departments
Employment and recruiting
Training and development
Compensation
Benefits
Employee Services
Personnel records
Strategic planning
What Roles Do
6
HR Departments Perform?
Strategic Partner
Change Agent
How is the HRM Function
7
Changing?
The amount of time that the HRM function devotes to
administrative tasks is decreasing and its roles as a strategic
business partner, change agent, and employee advocate are
increasing
In shifting the focus from current operations to strategies
for the future and preparing non-HR managers to develop
and implement HR practices, HR managers face two
important challenges:
Self-service refers to giving employees online access to
information about HR issues
Outsourcing refers to the practice of having another company
provide services
The HRM Profession 8
The Global
Challenge
The Technology
Challenge
The Sustainability Challenge 10
Skill
demands for jobs are changing
Knowledge is becoming more valuable
Intellectual capital refers to the creativity, productivity, and service
provided by employees
Knowledge workers are employees who contribute to the company
not through manual labor but through a specialized body of
knowledge
Empowerment means giving employees responsibility and
authority to make decisions regarding all aspects of product
development or customer service
The Sustainability Challenge 12
To
successfully manage a diverse workforce, managers
must develop a new set of skills, including:
Communicating effectively with employees from a wide
variety of cultural backgrounds.
Coaching and developing employees of different ages,
educational backgrounds, ethnicity, physical ability, and race.
Providing performance feedback that is based on objective
outcomes.
Creating a work environment that makes it comfortable for
employees of all backgrounds to be creative and innovative.
Legal and Ethical Issues 19
Five
main areas of the legal environment have influenced
HRM over the past 25 years
Equal employment opportunity legislation
Employee safety and health
Employee pay and benefits
Employee privacy
Job security