Key Tasks

• Standard:
o available (updated version)
o read & understood by every team member
o not shelfware

• All team members:

o read the Quality Manual - policy, responsibilities, processes
o know how to use the manual
o know where things are
o following the system

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 Key Tasks
• Records are:
o current
o available (“show me”)
o appropriately identified and stored

• Office environment:
o should look business-like
o folders, cabinets, files labelled, identifiable
o working records = OK
o beware junk, “pigs fed & ready to fly” posters etc

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May ask… To establish...
• What do you do?  Does this match what is
• What’s the process documented?
for...?  Following written policies and
• What’s the policy rocesses?
on…?
 Properly trained/inducted?
• What happens then?
Next?  What evidence is there?
• Can you show me ...?  Is it adequate?
• Where is the record
for …?  How are problems/risks
addressed?
• What would you do
if… ?

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ISO 9001:2015

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 Management Principles
ISO 9001 : 2008 ISO 9001 : 2015
Principle 1 – Customer Focus Principle 1 – Customer Focus
Principle 2 – Leadership Principle 2 – Leadership
Principle 3 – Involvement of Principle 3 – Engagement of
people people
Principle 4 – Process Approach Principle 4 – Process Approach
Principle 5 – System Approach
to management Principle 5 – Improvement

Principle 6 – Continual Principle 6 – Evidence-based

Improvement decision making
Principle 7 – Factual Approach Principle 7 – Relationship
to Decision Making management

Principle 8 – Mutual beneficial

supplier relationships
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