ISO 9000

What is ISO 9000?

 International Organization for standardization
 ISO is Greek for “equal”
ISO 9000- 5 guidelines that define requirements of effective Quality management system
How to read these names? – ISO 9001:2008 is a revision in 2008
They Sample sites, processes and services to certify.
Certificate needs renewal (every 3 years approx.)
How they create the standards?
Why ISO?
2 main reasons:
 Stake holders- Forced cleaning up of processes
 Customers- Reliability in the market
Principles
Principle 1: Customer Focus
Principle 2: Leadership
Principle 3: Involvement of People
Principle 4: Process Approach
Principle 5: System approach to management
Principle 6: Continual Improvement
Principle 7: Factual approach to decision making
Principle 8: Mutually beneficial supplier relationship
What is in it?

Documentation

Management Review

Control resources

Entire planning to
monitoring

Monitor QMS
Pictorially