 By:

INDUSTRIAL  Zulham Aldino

02411640000021

SYSTEM  Mohammad Alfian G

02411640000075

SIMULATION  Rachmad Irvan S

02411640000166
 To know the optimal number of workers for Medical
Objective : Centre ITS front desk

Customer Medical Center Patient Card

Entities : Prescription

Serve Customer Payment Process

Activities : Input and Checking patient data Generate medical center
patient cards
Resources :
 Staff
 Stationery
 Printer
 Desk
 Chair
 Queue Cards
 Prescription

Control :
 Work Schedule
 Standard Operational
Procedure
• Variable :
• Decision Variable
• Number of conducted activities
• Number of staff

• Response Variable
• Number of customer that can be served
• Number of queue
• Number of inputted patient data

• State Variable
• The number of queue now
• The number of customer being served
System Performance
Metrics
• Waiting time
• Resource utilization