Professional Documents
Culture Documents
IT IMPACTS
EVERYTHING
YOU DO.
3
The American Heritage
Dictionary defines
ATTITUDE as a
4
For me, attitude can be
defined as one word…LIFE.
• It makes an incredible difference in your LIFE.
• It can be a powerful tool for positive action.
• It can be a poison that cripples you.
• It dictates whether you’re living life or life’s living you.
• It determines whether you’re…
6
Today, let’s discuss how to
7
UNDERSTAND THE POWER OF
ATTITUDE
Your attitude reflects YOU.
Focus on the POSITIVE.
Your Setbacks can be Setups for
even greater opportunities.
Be committed to change!
9
Stop Negative Assumptions
They can’t afford it.
They’ll never buy.
They’re a pain to work with.
They’re just looking
for a good deal. They probably
already know what
If I ask for they want.
referrals,
customers will They’re cheap.
think I’m pushy.
10
EVERY Customer Counts!!
11
Make them Positive...
They will buy if I give They can afford it, if they
them what they want. want it.
16
Don’t let negativity affect you…
17
RE-FRAME YOUR BAD A TTITUDE
Change your attitude with a change in
PERSPECTIVE. Give yourself permission
to love and forgive.
See Failure as an Event.
20
“Failures” Who Made It Big...
• Harrison Ford was told early in his career by a studio exec that
he’d never make it as a leading man...he didn’t have “it.”
• In high school, Michael Jordan was cut from the basketball team.
21
Every failure, obstacle or hardship is an
opportunity in disguise. Success in many
cases is failure turned inside out.
Eliminate the negative attitude and believe
you can do anything. Replace 'if I can, I
hope, maybe' with 'I can, I will, I must.”
OR
What can I
learn from this
I’m such an
experience?
IDIOT! I’ll
never try
THAT again!
•Your attitude is YOUR responsibility… Start managing
your emotions.
26
You must have VISIONS, GOALS and
PLANS to turn attitude into action.
27
BE PREPARED to take action BEFORE a
situation occurs. Victory lies on the
other side of each challenge…
28
DISCOVER HOW TO MO TIVATE
YOURSELF
Self-coach through AFFIRMATIONS.
I AM somebody. Yes, I CAN.
Visualize SUCCESS.
30
Motivation…
31
U
BUILD S PPORTIVE
PARTNERSHIPS
Hang Around Positive People
33
Build Your OWN “A – Team”
Network with like-minded
individuals…shared values are the
foundation.
35
Our tools will help YOU create
REAL SYNERGIES
REAL PARTNERSHIPS
REAL ATTITUDES!
36
“REAL” TOOLS
Celebrity Special Agent Academy
Celebrity Special Agent II…COMING SOON!!
NEW !! eTools
– VIP CruisePass
– e-Connect
– Personalized eMarketing
–Celebrity Encore
–Celebrity Passages
37
CELEBRITY’S EUROPE SITELET
38
EMBRACE CHANGE AS A DAILY
OPPORTUNITY
INTRODUCING…..AZAMARA CRUISES
SM
Embrace change…it’s inevitable.
Develop a “Whatever-It-Takes”
attitude.
Take your time…change doesn’t
happen overnight.
you’ll always be
100%
43
According to our
alphabet system, if you
assign a numerical value
to each letter (1-26),
attitude will equal
100%
44
ATTITUDE IS EVERYTHING!
A = 1
T = 20
T = 20
I = 9
T = 20
U = 21
D = 4
E = 5
ATTITUDE = 100
45
Make a difference in the life of
someone else and be self-fulfilled.
We can all find the time to GIVE BACK.
46
Bag-Boy Video