Welcome

to
Customer
Service
Customer Service
Introduction
 An organization revolves
around customer.
Front
Office
 Customers :-
◦ are the key to any business.
◦ should be valued & treated
Sales & Room
with respect.
Marketing Customer Service
 Customer complaint
responses: Immediate
& above customer
Restaurant expectation.
Introduction (cont..)
 Roll of Employee :-
◦ must please customers, not bosses,
management committees or headquarters
◦ should be flexible in how they do their job
◦ Keep the perspective of customer in mind.
 Roll of Employer :-
◦ give their employees the freedom to carry
out their duties to maximize customer
satisfaction.