COMMUNICATION PROCESS

TELEPHONE ETIQUETTE
SUBMITTED BY:ALJECERA RYAN AND
YU CHRISTINE
SUBMITTED TO: MA’AM JEWEL BABADILLA
COMMUNICATION PROCESS TELEPHONE ETIQUETTE

• This Communication Process helps you to undertake Communications

Management for your team.

• It does this by taking you through the Communication Process, step-by-step.

THE COMMUNICATION PROCESS WILL HELP YOU TO:

• Identify the messages that need to be sent

• Determine your target audience for communication
• Decide on your message format and timing
• Draft your message and gain approval where required
• Communicate your message, through communications events
• Gather feedback and improve your communication processes
PRESENTATION OF THE SUBJECT

• Study and analysis of the technique of PR "event management" in the

consolidation process of the brand or organization. Case studies in analyzing
the creative strategy applied to the event. The course combines theory
sessions with practical classes.
COMPETENCES TO BE ATTAINED

• Capacity overview of the process of organizing and managing events,

through the analysis of all the factors involved.
• Ability to analyze the importance of organizing events in the communication
process of any company or institution.
• Ability to work with real cases and simulated situations to implement
management tools to organize events.
CONTENTS

• Content Block 1: New ways of corporate and/or institutional communication

• development and trends in the organization of events such a new way of communication in the
business and in the institutional environment.
• Content block 2: Events Organization
• The event planning as a tool of creation and consolidation of the brand values
• Content block 3: Tools
• Tools post-event Impact assessment
ASSESSMENT

• Individual exercises on the topics covered in class.

• The course will not be passed if there are failed parts
• To qualify for retake the course must have passed the final work,
 METODOLOGY

• Theoretical-practical alternative explanations on the matter with the

completion of work and the development of case studies conducted in groups.
PLANNING OF ACTIVITIES

• it is worth bearing the following in mind: Target your activities effectively –

often it's better to do less, but do it well. Don't underestimate the resources
involved – ensure you estimate time and cost as accurately as possible