Enterprise Services

Frameworks
“Know-How Show-How”

Rick Maguire
Enterprise Services,
Worldwide Enterprise Group
Microsoft Corporation
 Enterprise Services Strategy
“You need to understand and communicate to businesses the
implications of the technologies introduced.”
Diana Whitehead
Pacific Telesis

Products and Technical Solutions Customer

Skills Development Operational
Technologies Knowledge Knowledge Knowledge Services Solutions

Vision: Bridge the gap between Microsoft technologies and customer

needs by creating, capturing, and distributing the knowledge
necessary to plan, build and manage successful solutions
Enterprise Services
Frameworks
Learn, Plan, Build and Manage
MRF MSF MOF
Scenarios
Service
Principles Microsoft Microsoft Microsoft
Offerings
Readiness Solutions Operations
Products Framework Framework Framework

 A consistent, predictable way to deliver Microsoft

technical knowledge:
 Achieve organizational readiness for Microsoft technologies
 Plan and build enterprise solutions based on proven practices
 Achieve mission-critical system reliability, availability
and serviceability
For Customers, Partners, and Microsoft
Microsoft Readiness
Framework 1. Reduce the time and complexity
in deploying and maintaining
MRF MSF MOF Service Microsoft solutions
2. Extend the reach / accessibility
of technical knowledge
Know-How Show-How Channels
MCS
Readiness
SE/TS
Planning
Readiness MS CTEC
Competency Product MCT, MCP
Maps Planning
Readiness Partners
Tools LSG
Self-
Assessment Technical
Events
Share MS Press
Applied CD-ROM
Learning Scenario MSF / Web:
Re-use Readiness MOF Infoweb
Train_Cert
Knowledge TechNet, MSDN
MCSP Online
MRF Readiness
Planning Tools
Organizational Readiness and Planning for Staff Development

Readiness Planning
IT Process Role Competency Proficiency
Scenario Taxonomies Maps Levels

Self-Assessment
Self- Gap Tracking /
Assessment Analysis Analysis

Learning Plans
 By Role and Product
 Mapped to Competencies
FY00 MRF Deliverables
Readiness Planning Tools Internal Partner Customer
 Windows 2000 Self-Evaluation Tool 11/99 11/99 Q3
 Readiness Planning Pilot Q1 Q3 Q4
 Self-Assessment 11/99 Q3 Q4

Product Readiness
Windows 2000 S1 S1 S2
 Self-Assessment and Learning Roadmap
 White Papers, Self-Paced Training
 Events, Countdowns
 Courses, Certification Exams
Exchange, COM S2 S2 S2

Scenario Readiness S2 S2 S2
 Commerce
 KM, Business Operations

MSF / MOF Training Q1 Q1 Q1

 Overview of MSF (1 Day Course, #1639)
Oct 99 Oct 99 Oct 99
 Principles of Enterprise Architecture v2.0
 Principles of Infrastructure Deployment v2.0 Q4 Q4 Q4
 Principles of IT Operations Management TBD TBD TBD
MRF Example: Self-Assessment
Windows 2000 Competency Map
Region: SPAR
Role: MCS

Product: Windows 2000 Server

Scenario: Planning Active Directory Infrastructure and Security

Category Competencies Proficiency

Level
Individual
Technical Can describe key Windows 2000 Gap
Professional technology areas 1
þ Desktop Management Services Analysis
þ Plug & Play
¨ Connectivity (LAN/WAN)
þ User Interface Changes (NT3.5x/4.x)
Windows 2000 Readiness Planning
Product Resources Required by Scenario Qty Forecast Actual
Proficiency Proficiency
Forecast
Windows 2000 Windows 2000 Active Directory Deployment
Server Planning
SPAR 1 2.0 1.5
MCS 1 3.0 2.0
TS / SE 1 4.0 3.0
For More Details, Go to:
Tech112: Windows 2000 Active Directory Deployment
Planning Best Practices and Resources
Microsoft Solutions Framework
1. Reduce the time and complexity
MRF MSF MOF Service involved in building solutions
2. Extend the reach / accessibility
of architectural knowledge

Know-How Show-How Channels

MCS
SE/TS
White Paper Series
Envision MS CTEC
MCT, MCP
Plan Characterized Solutions Partners
LSG
Architect
Notes From The Field Technical Events

Develop MS Press
CD-ROM
Solution Kits
Deploy Web:
Infoweb
Train_Cert
Deployment Guides TechNet, MSDN
MCSP Online
FY00 MSF Deliverables
Internal and External
Availability
Deployment Guides / Notes from the Field
RTM + 180 days
 Windows 2000 Active Directory Upgrade
and Migration
 Windows 2000 - Enterprise Security
 Exchange 6 and Tahoe
 Commerce Solutions
 Building an Enterprise Active Directory
 Deploying Office 2000 (NFF)
 SQL 7.0 (NFF) and 7.5
Solutions Kits
 Windows 2000 Deployment Q2
 Commerce Q3
 Knowledge Management Q3
 Business Intelligence Q4
Characterized Solutions
 Digital Dashboard Q2?
 Corporate Portal Q4?
MSF Example: Digital Dashboard
Characterized Solution
Outlook ViewCtrl DHTML

Web Components
Standard Code
Bound Data

3rd Party Add-ins

For More Details, Go to:

Tech114: Building a Digital Dashboard With Office 2000
Microsoft Operations Framework
1. Reduce the time and complexity
MRF MSF MOF Service of running Microsoft products
in an enterprise operations center
2. Extend the reach / accessibility
of operations knowledge
Know-How Show-How Channels
MCS
Configuration and
SE/TS
Change Mgmt.
MS CTEC
Availability
Performance
White Solution MCT, MCP

Security
Papers Kits Partners

Scalability LSG

Capacity Technical Events

Cost Management MS Press

Contingency CD-ROM
Notes From Characterized
Planning Web:
The Field Solutions
Software Control Infoweb
Train_Cert
and Distribution
TechNet, MSDN
MCSP Online
FY00 MOF Deliverables
Internal and External
Availability
MOF White Paper Series Q2
Notes from the Field titles RTM + 180 Days
 Optimizing Network Traffic
 Managing a Windows 2000 Network

Solutions Kits
 ITG-based portfolio Q3
 Configuration / Change Mgmt Q3
 Availability Q4
 Enterprise Security Q4

Characterized Solution
 TBD (Availability) Q4?
MOF Example: Windows 2000
Notes From The Field
“We should be asking
how we can make a
profit through the use
of NT, not asking how
we can make it work.”
Member, UK Data Center
Advisory Council

For More Details, Go to:

Tech201: Reliability, Scalability, and Manageability for the
Data Center
Enterprise Services Portfolio
Enterprise IT and Partner Development
Advisory
Services
Services

Infrastructure and IT Operations

Platform Services Services
Technology
and Solution
Service
Offerings
Business Solutions Technical Readiness
Services Services

Project
Infrastructure and Application
Consulting
Development Services
Each Service Offering Includes…
Service Description
Sales Pack Delivery Pack
 Pre-Sale Reading  Engagement Resources
(internal)  Skill Requirements
 Profiling guide  Proposal
 Rude Q&A  Project Plan
 Pricing template  Deliverable Templates
Solutions
 Customer Intro  Test
•Application Plan
Migration / Compliance
Review
 Elevator pitch  Technical Resources
•Active Directory Planning & Review
•Win2000 Migration Planning
 Drill-down presentation  Architecture / Functional
•Win2000 Interoperability & Integration
 Customer Collateral Spec
•Win2000 Fast Track Deployment Lab

 Datasheet  White
•Extending Win2000 papers,
and the Active Practices
Directory (ADSI, MMC)
 Sample Code,
 FAQ
Configurations
 Case study, References
 Training
 Post-Delivery
 Success Slide template
FY00 Technology And Solution
Services
Customer and Partner Strategic Advisory Services
Infrastructure & Platform Services
 Windows 2000 Services (Platform
Deployment Labs)
 Windows NT Services
 Exchange Services
Business Solutions Services
 LOB Distributed App Development
Services (WinDNA Labs)
 Commerce Services
 KM Services
IT Operations Services
 Availability Services
 Change Management Services
 Security Services
(Exact Service offerings TBD)
Technical Readiness Services
 Skills Assessment Services for
Windows 2000, Platinum, Commerce
 IT Organization and Staff
Education Services
 Training Roadmap Services
 MSF and MOF Training Services
FY00 Strategic Advisory
Services
IT Strategic Advisory Services
 Enterprise Architecture
Planning Service
 Pilot Project Planning
and Management
 Application Technology Review
 IT Strategy Development
and Planning Workshop
 Digital Nervous
System Assessment
 IT Advisor / TCO / REJ Workshop
Infrastructure & Platform Services
Business Solutions Services
Partner Development Services
 Partner Development Plan
 Market Positioning and
Business Planning
 Service Infrastructure
Development
 Service Offering Development
 Technical Readiness Assistance
 Service Portfolio Evaluation and
Delivery Assistance
IT Operations Services
Technical Readiness Services
Using Services To Build
Windows 2000 Momentum
Deployment Engagement
 Rollout Plan
 Training Schedule
Architecture and  Release
Design Engagement  Performance Tuning
 Vision / Scope
 Functional Spec
Technology Deployment  Pilot Plan
Workshop (3 Days)  Pilot Deployment
 Project Plan
 AD Scenarios
 MSF Training
FY00 Service Deliverables
Availability
Windows 2000 Services
 Technology Deployment Workshop NOW
 AD Migration Planning Q1
 NT to Windows 2000 Migration Planning Q1
Application Development
 Developing Windows Distributed
Applications Workshop Q1
 Advance WinDNA (COM+) Dev Lab Q2
E-Commerce
 Technology Deployment Workshop
NOW
 Strategy Planning and Review Q1
 Characterized Commerce Solution Q1
KM
 Technology Deployment Workshop NOW
 Digital Dashboard and Corporate
Portal Solutions Q2, Q4
 KM Strategy Planning and Review Q2
Putting It All Together
Knowledge Capture (“Know How”)
 Requires experiences, validation, pilots…
 TRF: Karen Steckler (karenste)
 MSF: Jim Wilson (jimwi), Allison Robin (allisonr)
 MOF: Rick Maguire (rmaguire)
 Service Offerings: Nelson Rosas (nelsonro)
 Knowledge Management: Dan Truax (dantr)
Resources For The IT Lifecycle (“Show How”)
 Learn, Plan, Build and Manage
 Resources and Service Offerings
 Consistent, Predictable Way To Deliver Technology

More ESF information is at [URL]…

Q&A