THE FOUNDER OF STARBUCKS

Jerry Baldwin – Zev Siegl – Gordon Bowker

 Location : Seattle, Pike Place Market. USA

Our story began in 1971. Back then we were a roaster and retailer of whole bean and
ground coffee, tea and spices with a single store in Seattle’s Pike Place Market.
STARBUCKS PARTNER – MAKE EVERY CUSTOMER FEEL SPECIAL – THIRD HOME
 MAKE EVERY CUSTOMER FEEL SPECIAL.

Greet customer warmly Know the customer Customer relationship

 THIRD HOME

HOUSE UNIVERSITY

STARBUCKS
 United States

1. Freedom
2. Independence
3. Self-reliance
4. Equality
5. Individualism
6. Competition
7. Efficiency
8. Time
9. Directness
10. Openness

United stated of America Culture

First store outside north America in japan
In 1996
And open their first store in Indonesia
At Plaza Indonesia
17th may 2002
Mission
To inspire and nurture the human spirit. – one person, one cup and one neighborhood at a time

Value
With our partners, our coffee and our customers at out core, we live these values :
Creating a culture of warmth and belonging, where everyone is welcome
Acting with courage, challenging the status quo and finding new ways to grow our company and each other.
Being present, connecting with transparency, dignity and respect.
Delivering our very best in all we do, holding ourselves accountable for results.

We are performance driven, through the lens of humanity

THANK YOU!