Professional Documents
Culture Documents
Contents
Introduction to CPA
Objective of CPA
Rights of Consumer
Redressal Agency
Councils
Background
A Consumer
A Registered Consumer Organization
Central Government or State Government
One or more consumer for and on behalf of
other consumers similarly affected.
What is a Complaint?
Making Statements:
Falsely represent goods are of a particular quality
Falsely represent any second hand or old goods as new
Makes a false or misleading representation of goods
Gives adequacy of the performance that is not based on test.
Materially misleads the public concerning the piece.
Publication
Gifts and Prizes
Sale Or Supply of Goods
2.Restrictive Trade Practices
Any fault,imperfaction,ShortComing or
inadequacy
In the quality, nature and manner of
performance
Which is required to be maintained by or under
any law
Has been undertaken by a person to be
performed
Otherwise in relation to any service:
4.Excessive Price
Central Consumer
Protection Council
State Consumer
Protection Council
District Consumer
Protection Council
Central Consumer Protection Council
Constitution :
Objective
To promote & protect Rights of Consumer with in state.
District Consumer Protection
Council
Constitution
National
State
District
Consumer Dispute Redressal Agencies
Composition :
1. Person qualified to be District Judge as
President
2. Two other members(at least one should be
women)
Age 35,Bachelor’s degree, Ability & integrity
along with knowledge.
Contd.
Appointment
By the state govt.
1. President of state commission-Chairman
2. Secretary of the law department of state
3. Secretary in charge of the department of
consumer affairs.
65 yrs or 5 yr’s term subject to re appointment.
Salary subject to State govt.
Resignation
A consumer
The recognized consumer org.
One or more representing the group
Representatives of central or state govt.
Procedure on Admission of goods
Against Goods
1. Copy of complaint to opp. Party(21 days) & reply
(30 days) extension of 15 days
2. Failure of party to present than District forum shall
proceed
3. Obtain sample of goods , seal it & have report (45
days)
4. Complainant should pay fees for proceedings
Contd.s
Against Services
1. Refer copy to party & reply within 30 days(extension
of 15 days)
2. On no reply settlement on the basis of evidence
3. Party fails to appear complaint may be dismissed or
decision on merit takes place
4. Analysis of commodities if needed (5 months)
Power of District Forum
Composition:
State Commission shall Consist:
1. Person who has been Judge of High court as President
2. Two other members(at least one should be women)
not less than Age 35,Bachelor’s degree, Ability &
integrity along with knowledge.
3. Not more than 50 % of the members shall be from judicial
background.
Appointment
Transfer of cases
Appeals:
Appeal to national commission within 30 days.
No appeal without deposition of 25 % of amount
or 35000 which ever is less.
Hearing Of Appeal:
Within 90 days from admission.
No adjournment without sufficient cause.
National Forum( Redressal
Agency)
Composition :
1. Person qualified to be Supreme court judge as
President
2. Not less than four members(at least one should be
woman)
Age 35,Bachelor’s degree, Ability & integrity along with
knowledge.
Resignation :
Same as State & district forum
Powers of National Commission