4/16/2019

CONFLICT MANAGEMENT

Presented To:
Mam Ayesha Sohail

Presented By:
Irtaza Ahmad
Roll#
9970 (MBA 1.5)

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How to Handle Conflict

at the Workplace?

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Conflict management and

resolution is a challenge that
managers face in the corporate
world

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What is Conflict?

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Conflict may be defined as friction

between individuals due to
differences of opinions, ideas,
beliefs, values, needs or
objectives.

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Types of Conflict

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Intrapersonal conflict

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Interpersonal
conflict

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Functional conflict

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Intergroup conflict

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Why does conflict arise?

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No two people are alike

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See things differently

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Different ideologies

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Different approaches to
problem-solving

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Poor communication channels

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Competition for limited

resources

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Differences in goals and

values

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Effects of
conflicts

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1. Positive effects of
conflicts

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Triggers the need for searching

for new facts and solutions.

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Improves group
cohesiveness

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2. Negative effects of
conflicts

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Reduces productivity

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Delays the decision-making

process

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How do you deal with

conflict situations?

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Negotiate

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Solve the problem

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Communication Skills

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Assertive action

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Manage emotions and

tempers

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Resolve the conflict in a healthy

way

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Be polite and respectful

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Thank You

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