 The process of dealing with or controlling

things of people.
 The organization and coordination of the
activities of a business in order to achieve
defined objectives.
 Supervising activities in progress to ensure
they are on course or on schedule in meeting
the objectives and performance targets
 It means observing and collecting information
on the result of the performance and reflecting
on what has been observed, analyzing
variances and if necessary, change a course of
action or adopt some remedial measure or to
bridge any performance gap.
 Review observes behavior
 Reviews staff member’s self-assessment
 Summarize and rate staff member’s
performance
 Meet with the employee to discuss
performance
 Resolve performance gaps or differences
between actual and planned performance
 Establish goals and performance and
professional development
 Checking or assessing to provide feedback or
reflection or analysis guide for decision making
 Detailed description of performance standards.
 Results or findings
 Monitoring instruments or tools
 feedback
 Attainment of performance target
 Consumptions according to budgets
 Compliance to productivity and quality
standards
 Irregularities and discrepancies in transactions
 Consumer satisfaction
 Sales report
 Financial statements
 Inventory reports
 Losses and breakages
 Control sheet
 Cash audit
 Productivity report
 Daily accomplish report
 Performance monitoring checklist
 Guest comment survey
 Consumption report
 Budget variance report
 Misconduct report
 Logbook entries accident report
 Guest comment
 Payroll control much more than just
accounting. Verifying employees were
physically present, worked a certain number of
hours, and were paid at the correct rate is very
important
 Staff planning
 Accounting control for payroll
 Tip employees
 Time cards
 Overtime
 Vacations
 Test checks
 Cash wages