WORK TEAM

COMMUNICATION
Chapter Overview
1. Issues involved
2. Giving Feedback
3. Conflict resolution
4. Ethical Dimension
5. Nonverbal Communication
6. Communicating in Diverse
Environments
7. Listening
8. Business Meetings
9. Business Etiquette
1. Issues
◦ Conflict- is actually the essence of group interaction
◦ Conformity- but not groupthink
◦ Consensus- may not be unanimous
2. Giving Constructive Feedback
◦ It has to be team culture
◦ Both positive and negative feedback
◦ HOW to give feedback
GIVING FEEDBACK
1. Be descriptive
2. Avoid giving labels
3. Don’t exaggerate
4. Speak for yourself
5. Use I instead of you, use positive instead
of negative verbs
When you……..
I feel…….
Because I…..
PAUSE
.
.
.
Hence I would like….
Because….
What do you think?

Now, listen, be open to discussing, compromise

3. Conflict resolution by members getting
to know each other in the team
4. Ethical Dimensions- place team before
self
5. Nonverbal communication
1. Body Movement
2. Physical appearance
3. Voice modulation
4. Time
5. Touch
6. Space & Territory
6. Diverse environments
◦ Cultural differences
◦ Maintain formality
◦ Show respect
◦ Communicate clearly
◦ Ethnicity issues
◦ Gender Issues
◦ People with disabilities
7. Listening
◦ Hear and listen
◦ Give the speaker undivided attention
◦ Stay open minded
◦ Don’t interrupt
◦ Involve yourself
8. Business Meetings
a) Planning the meeting
i. Identifying the purpose
ii. Is meeting the best option
iii. Prepare an agenda
iv. Decide who should attend
v. Determining logistics
b) Conducting the meeting
a) Punctuality
b) Follow agenda
c) Lead the meeting
d) Parliamentary procedure
c) Follow up - minutes
Agenda in Formal Business meetings
1. Call to order
2. Roll call
3. Reading/approval of minutes of previous
meeting
4. Reports of various committees
5. Old business
6. New business
7. Announcements
8. Adjournment
(some headings may have to be detailed)
9. Business Etiquette
1. Meeting, greeting and thanking
2. Dining
3. Giving Gifts- impersonal, past favours,
everyone in similar circumstances, not
expensive
4. Dressing appropriately
5. Around the office
1. Coffee, food etc
2. Photocopy, faxes
3. Smoking