WAYS TO HELP YOURSELF WHEN

YOU’RE INVOLVED WITH A CONFLICT

 Choose to win for the organization instead of

negotiating for yourself.

 Respect everyone’s values. Treat others the

way you want to be treated. Don’t impose
your values on others.

 Prefer influence over control. You’ll gain

cooperation by trying to influence others
instead of trying to control them.
WAYS TO HELP YOURSELF WHEN
YOU’RE INVOLVED WITH A CONFLICT
 Avoid blaming others. Blaming people hurts
morale and keeps you from discovering how
you might have contributed to the problem.

 Make peace with teammates. Resolve conflict

by being the first person to seek a compromise

 Don’t avoid conflict. Be assertive and solve

problems at work. Reason: People who avoid
conflict may not lose – but they don’t win,
either.
WHY PEOPLE DON’T COOPERATE
 A lack of consideration for other
people.
 “I don’t care” attitude
 A lack of planning
 Poor instruction
 Professional jealousy
 Unforeseen difficulties, such as
equipment breakdown
WHY PEOPLE DON’T COOPERATE
 Failure to pass on needed information
promptly
 Failure to see “the reason why”
 Failure to ask advice
 Failure to give credit when credit is
due
 Egotism
WHY PEOPLE DON’T COOPERATE
 Asking the unfair or impossible
 Demanding rather than asking or
suggesting
 Failure to understand human nature
 Poor placement
WHOSE POINT OF VIEW?
When the other fellow takes a long time, he’s slow
When I take a long time, I’m thorough.
When the other fellow doesn’t do it, he’s lazy
But when I don’t do it, I’m busy
When the other fellow does something without being told, he’s
overstepping his bounds.
But when I do it, that’s initiative.
When the other fellow overlooks a rule of etiquette, He’s rude,
But when I skip a few rules, I’m original.
When the other fellow pleases the boss, he’s apple polisher.
But when I please the boss, that’s cooperation.
When the other fellow gets ahead, he’s getting breaks,
But when I manage to get ahead, that’s just reward for hard work.