It

Presentation
on Erp and
crm
Group – 4(Members)

01. SAURABH KUMAR

14. MEGHA PRABHA

24. SHALINI PANDEY

34. AMAN SINGH

44. NASHRAH NASIM

54. BASHISTH GUPTA

CONTENTS

1. ENTERPRISE RESOURCE PLANNING (ERP)

2. ADVANTAGES OF ERP
3. DISADVANTAGES OF ERP
4. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
5. ADVANTAGES OF CRM
6. DISADVANTAGES OF CRM
7. ERP VS CRM
8. Integration of ERP and CRM Systems strengthens
businesses.
ENTERPRISE RESOURCE PLANNING(ERP)

-Enterprise resource planning (ERP) is an

business management software which is used
to integrate all the business activities in an
organizations.
Example of Enterprise Resource
Planning(ERP)

-SAP ERP
-ODDO
-ERP Next
ADVANTAGES OF ERP :-

1.Productivity
2.Efficiency
3.Collaboration
4.Integrated Information
5.Cost Savings
DISADVANTAGES OF ERP :-

1.Costly
2.Difficult to use
3.Indirect Cost
4.Migration
5.Evaluation
CUSTOMER RELATIONSHIP MANAGEMENT(CRM)

-It is a software solution that brings

a host of capabilities together.It is
traditionally used by sales and
marketing.
EXAMPLES OF CUSTOMER RELATIONSHIP
MANAGEMENT(CRM)

-Salesforce
-SugarCRM
-Zoho
ADVANTAGES OF CRM :-

1.Growth
2.Centralised data
3.Long lasting Relationship
4.Efficient
DISADVANTAGES OF CRM :-

1.Transition problem
2.It may be Hacked
3.Slow
 ERP VS CRM
ERP
- Focuses on business
processes.
- Appropriate for large
business.
- Time consuming and
costly
- Quite difficult to use.
- Example- SAP ERP
CRM
- Focuses on the customers.
- Appropriate for small
business.
- Installation requires less
time and less cost.
- Easy and fast to use.
Example- NetSuite CRM
Integration of ERP and CRM systems
stenghtens Businesses :-

1.Businesses often employ two systems to

make sure business process runs efficiently.
2.A CRM system deals with front-end
information.
3.Both Customer relationship management
and Enterprise Resource Planning systems
independently offer substantial benefits to
businesses.
The Integration Challenge :-

1.Generally ERP and CRM systems tend to remain

silent as their contrasting architectures make it
difficult to streamline integration.
2.Those who try to crete seamless connectivity
between the two often turn to custom point-to-
point integration.
3.As a lack of integration creates an inefficient
workspace,businesses,need a robust CRM and ERP
integration solution in order to streamline their
business process.