DECISION SUPPORT SYSTEM AND
GROUP DECISION SUPPORT SYSTEM
Decision Support Systems
An interactive computer-based system or subsystem
that helps people use computer communications, data,
documents, knowledge and models to identify and
solve problems, complete decision process tasks, and
make decisions.
It Offer potential to assist in solving both semi-
structured and unstructured problems
Decision Making as a Component of
Problem Solving
Intelligence
Decision
making Design
Problem
Choice solving
Implementation
Monitoring
Decision Making & Problem Solving Process
Problem Solving Factors
Multiple decision objectives
Increased alternatives
Increased competition
The need for creativity
Social and political actions
International aspects
Technology
Time compression
Components of a DSS
Model management software (MMS)
Coordinates the use of models in the DSS
Model base
Provides decision makers with access to a variety of
models
Dialogue manager
Allows
decision makers to easily access and manipulate
the DSS
Database Model base
DBMS MMS
Access to the
internet, networks, External database External
and other computer access databases
systems
Dialogue manager
Group Decision Support System
GDSS Contains most of the elements of
DSS plus software to provide effective
support in group decision-making
settings
GDSS (Cont.)
Group Decision Support Systems (GDSS) were
referred to as a Group Support System (GSS) or
an Electronic Meeting System or Groupware since
they shared similar foundations.
Databases
Model base GDSS processor GDSS software
Access to the internet
and corporate intranet,
Dialogue External database External
networks, and other manager access databases
computer system
Users
Characteristics of a GDSS (1)
Special design
Ease of use
Flexibility
Decision-making support
Delphi approach (decision makers are geographically
dispersed)
Brainstorming
Group consensus
Nominal group technique
Characteristics of a GDSS (2)
Anonymous input
Reduction of negative group behaviour
Parallel communication
Automated record keeping
Cost, control, complexity factors
Components of a GDSS and GDSS
Software
Database
Model base
Dialogue manager
Communication capability
Special software (also called GroupWare)
E.g., Lotus Notes
people located around the world work on the same project,
documents, and files, efficiently and at the same time
GDSS Alternatives
high
Local area Wide area
decision network decision network
Decision frequency
Decision
Teleconferencing
room
low
close distant
Location of group members
Executive Support System
Characteristics Board of directors
A specialized DSS that includes
all the hardware, software, data,
President
procedures, and people used to
assist senior-level executives
within the organization Function area
vice presidents
Function area
managers
Characteristics of ESSs
Tailored to individual executives
Easy to use
Drill down capabilities
Support the need for external data
Help with situations with high degree of uncertainty
Futures orientation (predictions, forecasting)
Linked with value-added business processes
Capabilities of an ESS
Support for
defining overall vision
strategic planning
strategic organizing and staffing
strategic control
crisis management
Advantages of GDSS
- Adapting human factors for these technologies,
- Facilitating interdisciplinary collaboration, and
- Promoting effective organizational learning.
- More participation
- Group synergy
- Automated record keeping
Advantages of GDSS (Cont.)
- More structure in the meeting
- Higher group satisfaction with the meeting process.
- The new technology has enabled larger groups to
meet, resulting in more information, knowledge, and
skills that are brought to bear to the task at hand.
Disadvantages of GDSS
- Slow Communication
- Not all Tasks are Amenable to GDSS
Conclusion
Today, GDSS is characterized by being adapted
for a group of people who collaborate to support
integrated systems thinking for complex decision
making.
Participants use a common computer or network to
enable collaboration.
Bibliography
https://www.slideshare.net/nareshrupareliya1/deci
sion-support-system-group-decision-support-system
https://www.scribd.com/doc/126218101/GROUP
-DECISION-SUPPORT-SYSTEM-1-ppt
http://www.differencebetween.net/business/structu
re-systems/difference-between-gdss-and-dss/
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