A good metric is…

• Comparative
• Understandable
• Ratio or rate
• Changes behaviour

• Specific, measurable, accurate, reliable, timely

http://www.leanhealthcareexchange.com/?p=66
Different types of metrics…
• Qualitative vs quantitative
• Vanity vs actionable
• Exploratory vs reporting
• Leading vs lagging
• Correlated vs casual
Different types of testing
• Segmentation
• Cohorts
• A/B testing
• Multivariate analysis
Process for metrics
Stages of lean analytics
OMTM
• It answers most important questions you have
• It forces you to draw a line in the sand
• It focusses on entire company
• It inspires culture of experimentation
Business models: From here derive which
metrics are important…
• How you get and make money drives what metrics you should care
about. In the long term, the riskiest part of a business is often directly
tied to how it makes money To decide which metrics you should
track, you need to be able to describe your business model in no
more complex a manner than a lemonade stand’s. You need to step
back, ignore all the details, and just think about the really big
components.

• Chapter what business are you in.

Which stage are you at?
• Empathy
• Stickiness
• Virality
• Revenue
• Scale
Overall
• Select right metric for each stage
• Select one metric as key
• Select a line in the sand
Thank you
• Select right metric for each stage
• Select one metric as key
• Select a line in the same