PQM

Quality Philosophies
 The Deming Route To Quality
(Deming’s 14 points for management)
 Create & Publish to all employees a statement of aims and purposes of the
company. Create consistency of purpose towards improvement of product and
service with an aim to become competitive, stay in business and provide jobs.

 Adopt the new philosophy

 Cease dependence on inspection to achieve quality. Eliminate the need for

inspection on mass basis by building quality into the product in the first place.

 End the practice of awarding the business on the basis of price alone.

 Improve constantly and without end the system of production and service, to
improve the quality and productivity and this constantly decreases cost.

 Introduce modern methods of training

 Adopt and institute leadership aimed at helping people to do a better job.

…cont.
Deming Principle/ E.Deming’s 14 points
for management
 Drive out fear so that everyone may work effectively for the
company. Create trust
 Optimize all efforts toward the aim and purposes of the
company by breaking down the barriers between
department
 Eliminate slogans and target for the work force that ask for
zero defect and new level of productivity
 Eliminate management by numerical goals & management
by objective, instead learn and introduce methods for
improvement
 Remove barriers to pride of workmanship
 Encourage education and self-improvement for everyone
 Take actions to accomplish the transformation
Crossby’s 14 Point Program /
Philip.B.Crossby 14 step process of
Quality Improvement
 Top management must be convinced of the need for
quality improvement and must make its commitment
clear to the company
 Management must form a team of department heads
to oversee quality improvement
 Quality measurement systems appropriate to every
activity must be established to identify areas needing
improvement
 The controller’s office should make an estimate of
cost of quality to identify areas where quality
improvement would be profitable
 Quality awareness must be raised among employees
 Corrective action on the identified problems
 Zero defect planning
Crossby’s 14 Point Program /
Philip.B.Crossby 14 step process of
Quality Improvement
 Supervisor training in order to ensure their participation and
performance in quality improvement program

 A Zero defect day should be scheduled to signal to the employees that

the company has a new performance standard

 Commitment of all layers of management for Total Quality Management

Program

 To turn commitments into actions. Individuals must establish

improvement goals for themselves and their group

 Employees should be encouraged to inform management about any

problems that prevent them from performing error-free work

 Recognition for appreciating the participation and efforts

 Do all again. To emphasize the never ending process of quality

improvement
Juran’s Quality Trilogy
Joseph. M .Juran basic steps to quality
improvement
 The concept of quality trilogy is that
managing for quality consist of three basic
quality oriented processes:
1) Quality Planning
2) Quality Control
3) Quality Improvement
Juran’s Quality Trilogy

1) Quality Planning: Involves creating a process that will be able to

establish the goals of the organization. Once the process is
turned over to the operating forces, their responsibility is to run
the process at optimal effectiveness and take corrective action,
when the process or product does not confirm to established
specifications.

2) Quality Control: To establish and achieve standards. Gaining

conformance by preventing occurrence of defects.

3) Quality Improvement : Is the process for breaking through to

exceptional levels of performance. Quality improvement does not
happen on its own accord. It happens by purposeful action taken
by the upper management to introduce a new managerial
approach throughout the organization of quality improvement
process.