MBE 17

Chapter 13
QUIZ
1. The standards for behavior by which we
evaluate the members are referred to
a) group cohesion
b) social loafing
c) norms of behavior
d) mutual acceptance
2. It refers to two or more people with common
interests, objectives, and continuing interaction
a) work team
b) group
c) clique
d) upper echelon
3. It is defined as the "interpersonal glue" that
makes members of a group stick together.
a) faction
b) group cohesion
c) quality circle
d) quality team
4. It refers to the failure of a group member to
contribute personal time, effort, thoughts, or
other resources to the group.
a) social loafing
b) loss of individuality
c) psychological intimacy
d) In-group bias
5. It is a social process in which individual group
members lose self-awareness and its
accompanying sense of accountability,
inhibition, and responsibility for individual
behavior.
a) storming
b) loss of individuality
c) mutual Acceptance
d) psychological intimacy
6. The reasons that organizations form teams
are that teams usually make better decisions,
respond faster, increase productivity, and
a) Collaborate in team-based written and
oral presentations.
b) Are proficient in using technology.
c) Experience less hostility among team
members
d) Achieve greater “buy-in.”
7. The following are the stages that groups go
through EXCEPT
a) Mutual Acceptance
b) Storming
c) Motivation and Commitment
d) Control and Sanctions
8. The following are the distinguishing
characteristics of matured groups EXCEPT
a) Purpose and Mission
b) Behavioral Norms
c) Status Structure
d) Task function
9. The benefits of teams are psychological
intimacy and ___________________.
a) integrated involvement
b) group cohesion
c) quality team
d) psychological intimacy
10. Sam is a member of the accounting
department, and he and his colleagues have
been assigned individual tasks by their manager.
Sam and his colleagues are considered to be a
a) Team.
b) Group.
c) Virtual team.
d) Self-directed team
11. Melanie is part of a team that is working to
come up with a marketing plan for a new product.
Team members are spread all over the country and
don’t meet in person. Instead, they use software
that allows them to meet at a distance to
collaborate on the project. Because members use
technology to stay connected, Melanie is part of a
a) Team.
b) Group.
c) Virtual team.
d) Self-directed team.
12. Which of the following statements most accurately
describes a self-directed team?
a) A self-directed team requires a manager’s
approval for decisions.
b) The members of a self-directed team cannot hire,
fire, and discipline their own members.
c) A self-directed team is least effective in solving
problems that require people with different skills
to work together.
d) The members of self-directed team are able to
complete jobs on their own with little or no
supervision.
13. These are small groups of employees who
work voluntarily on company time to address
quality-related problems, such as quality
control, cost reduction, production planning and
techniques, and even product design.
a) Quality teams
b) Self-managed teams
c) Problem solving teams
d) Quality circles
14. A team which has members from a range of
functional departments within the organization
working towards a common goal is known as
_____________.'
a) Self-managed work teams
b) Cross-functional teams
c) Virtual teams
d) Problem-solving teams
15. Which of the following group development
stages finds members being more tolerant of each
other and accepting of the diverse perspectives and
personalities that each member brings to the
group?
a) Forming
b) Storming
c) Norming
d) Performing
1. Which was the most effective group (or team)
of which you have been a member? What made
that group (or team) so effective?

2. Have you ever experienced peer pressure to

act more in accordance with the behavioral
norms of a group? Have you ever engaged in a
little social loafing? Have you ever lost your
head and been caught up in a group's
destructive actions?