MANAGERIAL PROCESSES

MANAGEMENT FUNCTIONS
• PLANNING: Defining organizational goals,
establishing an overall strategy and
developing a plan to integrate and
coordinate activities
• ORGANIZING: Designing an
organization’s structure, determining tasks
to be done, who is to do them and who
reports to whom
 MANAGEMENT FUNCTIONS
• LEADING: Directing and coordinating
people, motivating employees, selective
effective channels of communication and
resolving conflicts
• CONTROLLING: Monitoring activities to
ensure that they are being accomplished
as planned
(Henri Fayol)
 MANAGERIAL ROLES
• INTERPERSONAL ROLES

• INFORMATIONAL ROLES

• DECISIONAL ROLES
Henry Mintzberg
 MANAGEMENT SKILLS
• TECHNICAL SKILLS: The ability to apply
specialized knowledge or expertise

• INTERPERSONAL SKILLS: The ability to

understand, work with and motivate
people both individually and in groups

• CONCEPTUAL SKILLS: The mental

ability to analyze and manage information
and diagnose complex problems
Robert Katz