DEFINITION:

 Communication can be defined as the process

by which people share ideas, experience,
knowledge and feelings through the transmission
of symbolic messages.
 "Any act by which one person gives to or receives
from another person information about that
person's needs, desires, perceptions, knowledge,
or affective states.
CHARACTERISTICS OF COMMUNICATIONS

 Clear and concise

 Accurate

 Relevant to the needs of the receiver

 Timely

 Meaningful

 Applicable to the situation

CHARACTERISTICS OF COMMUNICATIONS

communication requires the sender to:

 Know the subject well

 Be interested in the subject

 Know the audience members and establish a

rapport with them
 Speak at the level of the receiver

 Choose an appropriate communication channel

TYPES OF COMMUNICATION

1. Verbal Communication
2. Nonverbal Communication
VERBAL COMMUNICATION
 The communication in which words (spoken or written)
or used to transmit information, is called verbal
communication.
 Verbal
 Oral
 Written
 E-mail
ORAL COMMUNICATION
 Oral communication is the process of verbally
transmitting information and ideas from one
individual or group to another. Oral
communication can be either formal or informal.
Examples of informal oral communication
include:
 Face-to-face conversations

 Telephone conversations

 Discussions that take place at business meetings

FACE-TO-FACE CONVERSATIONS
DISCUSSIONS THAT TAKE PLACE AT
BUSINESS MEETINGS
VERBAL COMMUNICATION
Verbal communication is further divided into
written and oral communication.
 Face to face
 Telephonic conversation
 Dialogues
 Group discussion
 Class discussion
 Singing
 Story telling
 Mail
 E-mail
 Messaging
NONVERBAL COMMUNICATION

 It is the communication between people through

nonverbal or visual cues. This includes gestures, facial
expressions, body movement, timing, touch, and
anything else that communicates without speaking.
NONVERBAL COMMUNICATION
 Nonverbal
 Expression
 Expressive behaviors
 Body language
FACIAL EXPRESSIONS
NONVERBAL COMMUNICATION
 Expression
 Expressive behaviors
 Hand shake
 Body language
 Smile and hug
 Gestures
 Sign boards
 Photographs
 Sketches
 Paintings
 Pictorials
ADVANTAGES OF COMMUNICATION

 Motivation
 Control

 Coordination

 job satisfaction

 exchange of ideas

 joint trust

 aid in decision making

 proper supervision
DISADVANTAGES OF COMMUNICATION
 conflict
 waste of time

 performance reviews

 semantic problem

 unqualified assumption

 perceptual differences between the sender and

the receiver