CREDIT AND COLLECTION

CREDIT

DELIVERY

COLLECTION
 CREDIT (FLOW)
1. Check the application form submitted by the client.

2. Encode the data in the Client Information System.

3. Credit Investigation.

4. For approval of Credit Manager

5. Encode the data in Purchase Order Setup

 WEAKNESSES RECOMMENDATION

 Distributors  Should follow their own

procedure.

Staff  Credit should have

separate investigator
team.
 BARRIERS RECOMMENDATION

Wrong input of data

in purchase set-up
COLLECTION (FLOW)
1. a) TEXT BLAST (New Accounts)
b) COLLECTOR

2. TELE-COLLECTION
1. Team Paying 2. Team Escalation 3. Team Recovery

3.PULL-OUT
 WEAKNESSES RECOMMENDATION

 Staff should have proper

Communication
training.

Update payment  Staff should inform the

client’s due date a week
before and a day before.
 BARRIERS RECOMMENDATION

Distributor  Advice the client not to pay

their dues to them. (vice-versa)

Collector  CSC Relationship or Collector-

Staff-Client-Relationship.
 END……

THANK YOU!
HAPPY WATERS DAY!