NOT A CERTIFICATION, BUT A COMPLIANCE.

International Organization
for Standardization

www.iso.org
History….

• ISO based the foundation of ISO 9001 in the content of a

British set of standards, BS5750, an older document for
military applications. BS5750 aimed at tightly controlling
the quality of munitions assembly in factories that built
bombs in United Kingdom during World War II. With the
encouragement of the British government, ISO drafted the
first version of these standards in 1987

• Reason- increasing demands by governmental type

organizations and civil project contractors that their
suppliers were ISO9000 registered
Terminologies
Generic means that the same standards can be applied to
any organization, in any sector of activity, and
whether it is a business enterprise, a public
administration, or a government department.
Certification (registration) means that an independent,
external body has audited an organization's
management system and verified that it conforms to
the requirements specified in the standard.
Accreditation is like certification of the certification
body.
ISO is
 not product standards, not service standards.
 But a process standards.
 Certification not a requirement but a business demand
 PROCESS-Plan - Do - Check – Act (PDCA)

continual improvement framework

 Plan: conduct the process use assessment, establish the baseline,
objectives, targets and action plans necessary to deliver results that will
improve work performance (measurable results related to energy
efficiency, use and consumption) in line with the organization's energy
policy;
 Do: implement the systematic management action plans;

 Check: monitor and measure processes and the key characteristics of

operations that determine performance against the policy and objectives,
conduct audits and report the results;
 Act: take actions to continually improve work performance like Calendar
of review, Records, Follow-up actions from previous management
reviews, Legal compliance and other requirements.
 Stages

 Setting up Steering Committee

 Design of Management System
 Training all Staff
 Setting up documentation system
 Implementation
 Monitoring & Evaluation

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 Stages

 Internal Audit & Pre-assessment audit

 Certification Audit
 Registration
 Maintenance of the system
 Internal Q Audit
 Surveillance Visit

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 Features

Standardized
Systematic
Customer oriented
Objectively Assessed
Clearly Documented

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 A Proven Successful
Quality Assurance System

ISO 9000

10
 ISO 9000 is about QUALITY
Quality is:
 defined by customer needs
 defined in terms of fitness for purpose
 achieved through continuous improvement
 managed through prevention not detection
 ‘getting it right at the first time’
 measurable

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 QUALITY MANAGEMENT PRINCIPLES
1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships

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 ISO 9000 - 20 Elements
4.1 Management Responsibility
4.2 Quality System
4.3 Contract Review
4.4 Design Control
4.5 Document & Data Control
4.6 Purchasing

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 ISO 9000 - 20 Elements
4.7 Control of Customer Supplied Product
4.8 Product Identification and Traceability
4.9 Process Control
4.10 Inspection and Test Status
4.11 Control of Inspection, Measuring and
Test Equipment.

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 ISO 9000 - 20 Elements
4.12 Inspection and Test Status
4.13 Control of Nonconforming Product
4.14 Corrective & Preventive Action
4.15 Handling , Storage, Packaging, Preservation
and Delivery
4.16 Control of Quality Records
4.17 Quality Audits

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 ISO 9000 - 20 Elements
4.18 Training
4.19 Servicing
4.20 Statistical Techniques

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 Human resources
planning and control
in
ISO 9001 QMS
Quality management
 ISO 9001 is for quality management.
 Quality refers to all those features of a product (or service)
which are required by the customer.
 Quality management means what the organization does to
ensure that its products or services satisfy the customer's quality
requirements and
 Comply with any regulations applicable to those products or
services.
 Quality management also means what the organization does to
enhance customer satisfaction, and achieve continual
improvement of its performance.
 ISO 9001 helps organizations to implement quality
management, with 16 other standards in the family such as
performance improvement, auditing, training
Management systems
 Management system means what the organization does to
manage its processes, or activities in order that
 its products or services meet the organization’s
objectives, such as
 satisfying the customer's quality requirements,
 complying to regulations, or
 meeting environmental objectives
 Systemizing
 responsible
Requirements
 4 Quality management system
 General requirements
 Documentation requirements
 Quality manual
 Control of documents
 Control of records
 5 Management responsibility
 Quality policy
 Management review
 6 Resource Management
 Human resource competency
 Infrastructure
 Work environment
 7 Product realization
 Design and development
 Purchasing
 Validation
 8 Measurement, Analysis and Improvement
 Audit
 Control of non- conforming product
 Analysis
 Improvement
 Corrective action
 Preventive action
 ISO14001 -

Introduction to Environmental
Management
What is ISO14001?
 It’s an International standard first published in 1996 and updated
in 2004

 It defines in details the components & requirements of an

Environmental Management System (EMS)

 It is used by businesses of all sizes and all sectors throughout the

world
 ISO 14001 helps organizations to implement environmental
management, includes 21 other standards such as auditing,
environmental labelling, life cycle analysis
What are the Main Principles of
ISO14001?
• Environmental Policy containing the commitment of management to regulatory
compliance, continual improvement and prevention of pollution. This policy is
to be made available to the public.

• Planning to identify the environmental aspects associated with the .

organization's operations, set objectives and develop a management plan.

• Implementation & Operation addressing responsibilities, training,

communications—both internal and external, documentation, document control,
operational control and emergency preparedness/response.

• Checking and Corrective Action that measures and records achievement

against the planning goals, identifies and tracks correction of deficiencies, and
reviews the effectiveness of the EMS.

• Management Review to monitor the program and make corrections when

appropriate
Why do we need ISO14001 certification?
 Enhance company reputation
 Company demonstrates a responsible attitude
 Effective management of environmental issues is a
competitive edge and is fast becoming a pre-requisite of
doing business… help win new business!
 Effective environmental management adds value to the
business through increased awareness, more efficient
practices, reduced waste, greater energy efficiency
ISO 50001: Energy Management
Systems Standard
 Energy Management

“The judicious and effective use of energy to

maximize profits (minimize costs) and enhance
competitive positions”

“The strategy of adjusting and optimizing energy, using systems

and procedures, to reduce energy requirements per unit of output
while holding constant or reducing total costs of producing the
output from these systems”
Objectives of Energy Management
 To achieve and maintain optimum energy procurement and
utilization, throughout the organization
 To minimize energy costs / waste without affecting
production & quality
 To reduce import dependency
 To enhance energy security, economic competitiveness, and
environmental quality
 ISO 50001
Energy Management Systems International Standard

 Draft was released in April 2010

 EMS offers a comprehensive and structured approach for energy efficiency
improvement.
 Defines as “set of interrelated or interacting elements to establish an energy
policy and energy objectives, and processes and procedures to achieve those
objectives “
 Applicable to any organization, whatever the size, industry or geographical
location
 An organization embracing ISO 50001 is likely to further accelerate
adoption of energy efficiency practices and to continuously improve its
energy performance and cost.
 ISO 50001: Energy Management Systems Standard-
Introduction ( contd.)
 Application of the standard can be tailored to fit the requirements of the
organization, including degree of documentation, resources and complexity
of the system
 This International Standard can be used for certification/registration
and/or self-declaration of an organization's energy management system.
 Adoption of ISO 50001 by any organization will:
• Reduce energy bills
• Make manufacturing more sustainable
• Promotes energy efficiency throughout the supply chain
• Helps in meeting National GHG reduction targets
 Need for ISO 50001

 Need to minimize fossil fuel use and mitigate Green house

gases to reduce the cause- Global Warming

 Need to adopt Energy Management, through alternative

approaches like increased energy efficiency, renewable energy,

etc, to meet growing energy demand.
Benefits of ISO 9001, 14001, 50001

 International, expert consensus on state-of-the-art

practices for quality and environmental management.
 Common language for dealing with customers and
suppliers
 Increase efficiency and effectiveness.
 Model for continual improvement.
Benefits….. (cont.)

 Model for satisfying customers and other stakeholders.

 Build quality into products and services from design
onwards.
 Address environmental concerns of customers and
public, and comply with government regulations.
 Integrate with global economy.
Benefits......(cont.)

 Sustainable business
 Unifying base for industry sectors
 Qualify suppliers for global supply chains
 Technical support for regulations
 Transfer of good practice to developing countries
 Tools for new economic players
 Regional integration
 Facilitate rise of services
Disadvantages
• It costs money to get certified and maintain certification

• Time & resources are required to set up environmental

management system and meet requirements of standard

• Implementation is potentially a big change that has too be

managed

• Maintaining the standard demands dedicated time &

resources
 Comparison between ISO 50001, ISO 9001 and
ISO 14001
 ISO 50001 is proposed to be in line with ISO 9001 and ISO 14001 standards that
address quality management and environmental management issues.
 ISO 50001 is based on the same Plan-Do-Check-Act approach of ISO 9001 and ISO
14001 and it draws extensively on the structure and content of the QMS and EMS.
 Implementation of ISO 9001 means what the organization does to fulfill the
customer's quality requirements, and applicable regulatory requirements, while
aiming to enhance customer satisfaction,
 Implementation of ISO 14001 means what the organization does to minimize
harmful effects on the environment caused by its activities, and to achieve continual
improvement of its environmental performance.
 Similarly ISO 50001 implementation is expected to address what the organization
does to effectively manage energy resources and performance that is relevant to
global standards.
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