Effects and consequence of the problem

Failing to meet service Delay in the

Loss of costumers
expectations company´s growth

Change the style of

Causes of the problem accommodation according to Central problem
the traveler´s profile

Mistakes in the value Change in the agreed

information service

Rate changes Companions Services different

Reservation Cost overruns in Room different
without in the room from those paid in
cancellations high season from reserved
notice without the reserve
consultation

Enrolled by Gabriel Rojas Aragón