The Project Manager

Roles of a Project Manager

 Planner  “The Umbrella”
 Organizer  Coach
 “Point Man”  “The Bulldog”
 Quartermaster  Librarian
 Facilitator  “Insurance Agent”
 Persuader  “Police Officer”
 Problem-solver  Salesman
Skills of a Project Manager
 Project Management Fundamentals
 Business Management
 Technical Knowledge
 Communications
 Leadership
Qualities of a Project Manager
 Takes Ownership  Eye on the ball
 Savvy  Controlled passion
 “Intensity with a smile”  Healthy paranoia
 “Eye of the storm”  “Context” understanding
 Customer Service  Looking for trouble
 People-focused
A customer is the most important visitor on our
premises, he is not dependent on us. We are
dependent on him. He is not an interruption in
our work. He is the purpose of it. He is not an
outsider in our business. He is part of it. We are
not doing him a favor by serving him. He is doing
us a favor by giving us an opportunity to do so.
-Mahatma Gandhi
Common Mistakes
 Not understand objectives
 Not managing expectations
 Not getting buy-in
 Unrealistic schedules
 Not determining responsibility
 Not utilizing change control
 Not communicating efficiently
 Not executing the plan
Common Mistakes
 Not tackling key risks early
 Not identifying risks and developing contingencies
 Not obtaining the right resources
 Not pursuing issue resolution
 Inadequate requirements definition
 Insufficient management and leadership of team
Summary
 The different roles played by the project manager
 The five key skill areas every project manager
should master
 The common qualities of successful project
managers
 The common mistakes made by project managers
Assignment

 Case Study – A Day in the Life of a Project Manager. Read

the case study in the attached file
(Rachel_PM_Reading.PDF)
 A answer the questions at the end and submit a word
document in DropBox.
 Name the document LastNamePM1.doc (ex. CroneyPM1
would be my document name).