Professional Documents
Culture Documents
2.2 Quality Management Tools
2.2 Quality Management Tools
3 QUALITY
MANAGEMENT TOOLS
AGENDA
WHY THE NEW SET OF QUALITY
MANAGEMENT TOOLS
LIST OF TOOLS
INDIVIDUAL TOOLS
EXAMPLES
WHY THE NEW SET OF TOOLS
To structure the brainstorming process
Simplify and organize information
Remove fear
To help create a comfort fit (minimal
dependence on statistics)
Improve penetration and comprehension.
Increase application
LIST OF TOOLS
1. Affinity Diagram
2. Interrelationship diagraph
3. Tree Diagram
4. Matrix Diagrams
5. Prioritization Matrix
http://www4.asq.org/blogs/statistics/2008/07/interrelationship_digraph_exam.html
2. INTERRELATIONSHIP
DIAGRAM
Example:
Lag indicators are long-term and results-oriented. The lag indicator for
academic achievement is Regents’ diploma rate: the percent of
students receiving a state diploma by passing eight Regents’ exams.
Matrix: T-matrix, with people on main stem, in-house training courses to left,
attendance of social clubs to right, plus an extra column for years of service.
Comparison: In-house training - tick for attendance within last three years;
social clubs - three bands corresponding to under 30%, 30% to 70% and
over 70% attendance in the same period.
4
4. MATRIX DIAGRAM
Example
4. MATRIX DIAGRAM
Example
The resultant matrix, showed that people with higher
levels of social training also tended to be more
committed members of social clubs. It was also noticed
that there seemed to be a particular increase in
commitment after going on the team-building course.
The length of service showed no particular pattern.
As a result, the training was expanded, and people
were given more encouragement to attend
(particularly the team-building course). This resulted in
a steady increase in social activity and loyalty levels,
improving production rates.
5. PRIORITIZATION MATRIX
Definition
This tool is used to prioritize
items and describe them in
terms of weighted criteria. It
uses a combination of tree
and matrix diagramming
techniques to do a pair-wise
evaluation of items and to
narrow down options to the
most desired or most
effective.
5. PRIORITIZATION MATRIX
Example:
Problem
ES d EF
Latest Total Float Latest
Start time finish time Activity
LS TF LF
Shorthand notation
7. ACTIVITY NETWORK
DIAGRAM
Process
Immediate
Activity Time (days)
Predecessors
A 2 -
B 7 -
C 4 A
D 3 A
E 2 B,C
F 3 D,E
7. ACTIVITY NETWORK
DIAGRAM
Process forward pass
0 7 7
B
LS TF LF 7 2 9
0 2 2 2 4 6 E
9 3 12
A LS TF LF
C
F
LS TF LF LS TF LF
LS TF LF
2 3 5
D
LS TF LF
7. ACTIVITY NETWORK
DIAGRAM
Process backward pass
0 7 7
B
0 TF 7 7 2 9
0 2 2 2 4 6 E
9 3 12
A 7 TF 9
C
F
1 TF 3 3 TF 7
9 TF 12
2 3 5
D
6 TF 9
0 7 7
B
0 0 7 7 2 9
0 2 2 2 4 6 E
9 3 12
A 7 0 9
C
F
1 1 3 3 1 7
9 0 12
2 3 5
D
6 4 9
PM Lecture/Network Analysis/CPM Slide 21/ Paul Forrester/University of Birmingham
Some examples: