Examples of CRM with AI

Salesforce: Salesforce’s AI tool is called Einstein is a layer of artificial intelligence that delivers predictions and
recommendations based on your unique business processes and customer data. "These are the few functions
which it provides:
• Coach sales reps with Sales Cloud Einstein.
• Assist service agents with Service Cloud Einstein.
• Guide marketers with Marketing Cloud Einstein.
• Advise retailers with Commerce Cloud Einstein.
• Empower developers with my Einstein.
SugarCRM: SugarCRM has recently launched an AI product called Hint. Their pitch is that with just a name and
email address, “Hint automatically searches, tunes, and inputs helpful personal and corporate profile details
about your prospect. Results appear in seconds.”
• Hint automatically gathers data from a broad range of social, news and business sources, all with just a name
and email.
• Stay up-to-date on breaking developments and important activity from your key accounts.
• Hint uncovers key information at every stage of your sales, marketing and customer service cycles,
giving you more time to focus on the human interactions of customer relationships.