Professional Documents
Culture Documents
believe you
understand what you
think I said, but, I
am not sure you
realize that what you
heard is not what I
meant.
“Perception refers to the interpretation of
what we take in through our senses. In
terms of optical illusions this means our
eyes.”
http://www.sapdesignguild.org/resources/optical_illusions/perspective.html &
http://www.killsometime.com/illusions/Optical-Illusion.asp?Illusion-ID=36
THE END
The Person
• skills & abilities
• personality
• perception
• attribution
• attitudes
• values
• ethics
The Person
• skills & abilities The Environment
• personality • organization
• perception • work group
• attribution • job
• attitudes • personal life
• values
• ethics
The Person
• skills & abilities The Environment
• personality • organization
• perception • work group
• attribution • job
• attitudes • personal life
• values
• ethics
Behavior
The Person
• skills & abilities The Environment
• personality • organization
• perception • work group
• attribution • job
• attitudes • personal life
• values
• ethics
Behavior
B = f(P,E)
Social Perception -
interpreting information
about another person
Social Perception -
interpreting information
about another person
Perceiver Characteristics
• Familiarity with target
• Attitudes/Mood
• Self-Concept
• Cognitive structure
Social Perception -
interpreting information
about another person
◦Personal attributions
◦Situational attributions
Explanations in terms of personal
characteristics. For example:
◦ “The baby must be a happy baby.”
Other examples:
◦ “He scored well on the exam
because he is smart.”
◦ “She tripped because she is clumsy.”
Explanations in terms of situational
factors. For example:
◦ “Someone must have just played
with the baby .”
Other examples:
◦ “He scored well because it was an
easy test.”
◦ “She tripped because a squirrel ran
in front of her.”
As much as we wish our
minds (and the process of
perception) were perfect, they
are not
◦ Ask the police at a crime scene
or ex-lovers reflecting on “what
went wrong”
Some of our mistakes,
however, are due to our
“biological brain” playing
tricks on us (below the level of Life After Politics
consciousness)
If we know what they are, we
can prevent them!
A) First Impressions of others
◦ 1st impressions overwhelm 2nd & 3rd
They tend to taint the rest of the interaction (for the
better or worse)
◦ Dougherty (1994) Job Interview Research
Start strong is what matters!!
B) Negative Impressions of others
◦ When people are aware of both positive and
negative qualities, we tend to be more
influenced by the negative
◦ “Bob is handsome, hardworking, intelligent and
honest. He’s also conceited”
Did you keep Bob’s negative quality in perspective?
4 to 1 ratio!
◦ Kellermann (1989) Study:
Interviewers were likely to reject candidates who
revealed any negative info
A) We select the first (positive or
negative) “obvious” or “dominant”
characteristic of a person
◦ Physical appearance, weight, personality,
wealth, clothing, regional accent, race,
large nose, glasses, nice shoes, etc.
B) We then assign “accompanying”
positive or negative traits to that
person (that they have not earned)
◦ Halo--Attractive People: smart, happy,
rich, honest
◦ Devil--Unattractive People: dumb, poor,
dishonest
C) Problem: We unfairly punish some
while rewarding others simply due to
one dominant trait we happen to
notice
The mind likes consistency, simplicity, &
balance. Any information that could
“disrupt the peace” is seen as dangerous.
Ergo, the brain tries to restore balance:
◦ A. Selective Exposure
We attend to messages that are in accord with
our already-held attitudes (conservative talk
radio)
And avoid dissonance from other ideas
◦ B. Selective Retention
We remember what is consistent with pre-
existing attitudes and interests
◦ C. Selective Perception
We mentally recast messages so that they are
inline with our beliefs and attitudes
Classic Study by Allport and Postman in 1945
The mind privileges things that
come first and last in a set, list, or
encounter
◦ Job Interviews (never get stuck in the
middle)
◦ Beauty Pageants & Talent Contests
e.g. Greek Sing (statistics show
bookends are more likely win)
◦ Spelling Lists (the top & bottom are
easy)
◦ Movies (intros & conclusions stay
with us)
◦ Human Encounters (see pitfall #1)
We alter our interpretations to favor
ourselves & to “cheat” others:
Your Test Grade:
◦ When we do well, it is because of internal
factors
I worked hard--I’m smart
◦ When we do poorly, it is because of external
factors
Your professor hates you
Others Test Grade:
◦ When others do well, it is because of external
factors
They got lucky--They were given special
treatment
◦ When others do bad, it is because of internal
factors
Rating Ourselves:
◦ 1) 95% of men believe = 50%
athletic
◦ 2) 90% of Americans believe =
50% attractive
◦ 3) American High School
students believe = Best at
Math & Science