by: Group II

Conflict management

is the practice of being able to identify and
handle conflicts sensibly, fairly, and
efficiently. Since conflicts in a business are a
natural part of the workplace, it is important
that there are people who understand
conflicts and know how to resolve them. This
is important in today's market more than
ever.
 5 Conflict Management Strategies

Accommodating
The accommodating strategy essentially
entails giving the opposing side what it
wants. The use of accommodation often
occurs when one of the parties wishes to keep
the peace or perceives the issue as minor.
 5 Conflict Management Strategies

Avoiding
The avoidance strategy seeks to put off
conflict indefinitely. By delaying or ignoring
the conflict, the avoider hopes the problem
resolves itself without a confrontation. Those
who actively avoid conflict frequently have
low esteem or hold a position of low power.
 5 Conflict Management Strategies

Collaborating
Collaboration works by integrating ideas set
out by multiple people. The object is to find a
creative solution acceptable to everyone.
Collaboration, though useful, calls for a
significant time commitment not appropriate
to all conflicts.
 5 Conflict Management Strategies

Compromising
The compromising strategy typically calls for
both sides of a conflict to give up elements of
their position in order to establish an
acceptable, if not agreeable, solution. This
strategy prevails most often in conflicts
where the parties hold approximately
equivalent power.
 5 Conflict Management Strategies

Competing
Competition operates as a zero-sum game, in
which one side wins and other loses. Highly
assertive personalities often fall back on
competition as a conflict management
strategy. The competitive strategy works best
in a limited number of conflicts, such as
emergency situations.
 The Five Steps to Conflict Resolution


 Step 1: Identify the source of the conflict. The more
information you have about the cause of the conflict,
the more easily you can help to resolve it.

 Step 2: Look beyond the incident. Often, it is not the

situation but the perspective on the situation that
causes anger to fester and ultimately leads to a
shouting match or other visible and disruptive
evidence of a conflict.
 The Five Steps to Conflict Resolution


 Step 3: Request solutions. After getting each party’s
viewpoint on the conflict, the next step is to get
each to identify how the situation could be changed.

 Step 4: Identify solutions both disputants can

support. You are listening for the most acceptable
course of action. Point out the merits of various
ideas, not only from each other’s perspective, but in
terms of the benefits to the organization.
 The Five Steps to Conflict Resolution


 Step 5: Agreement. The mediator needs to get the
two parties to shake hands and agree to one of the
alternatives.
Negotiation

 is a method by which people settle differences. It is a
process by which compromise or agreement is
reached while avoiding argument and dispute. In
any disagreement, individuals understandably aim
to achieve the best possible outcome for their
position.
 3 Negotiation Strategies for Conflict
Resolution

 1. Avoid being provoked into an emotional response.

 2. Don’t abandon value-creating strategies.

 3. Use time to your advantage.