SMS Web Service Mashup

Prerequisites:

1. Supports HTTP POST with XML Body

2. XML Body can be of any format per the web service used

3. If following (optional) placeholders are used in the XML Body, they will be
replaced by runtime values when an SMS is being sent:
1. [#PHONE_NUMBERS] will be replaced with the recipient phone numbers
2. [#MESSAGE] will be replaced with the message text
3. [#SUBJECT] will be replaced with the ticket subject

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Recommended Steps

1. Prepare a Web service that satisfies the prerequisites for C4C SMS Mashup

2. Test the web service independently without using C4C Mash up, via tools like
POSTMAN

3. Once the Web service is verified, configure a Mashup Webservice:

1. Create a REST Mashup Web Service
2. Provide an appropriate name for your service
3. Provide the authentication supported by your webservice and the corresponding details
4. Service Protocol should be XML
5. HTTP Method should be POST
6. Content Type should be XML Body
7. Provide the web service URL
8. Provide the XML Body
9. Save and note the Service ID, this should be used while configuring the SMS Channel

© 2016 SAP SE or an SAP affiliate company. All rights reserved. For internal SAP and partner use only 2