BUSINESS PROCESS

IMPROVEMENT
PLAN”

LINDA GUZMAN HURTADO

TECNOLOGO EN NEGOCIACIÓN INTERNACIONAL
throughout this work we will talk about the
improvement plan implemented in tecnoglass
and the importance of its application.
 Onceyou've decided which process you want to
improve, document each step using a Flowchart
Use your flow chart or swim lane diagram to
investigate the problems within the process.
Considerer the following questions:
Where do team members or customers get
frustrated?
Which of these steps creates a bottleneck Add
to My Personal Learning Plan?
Where do costs go up and/or quality go down?
process to analyze is the quality of the
product as an indicator of the performance
of the workers.
since it is the workers who are responsible for
manufacturing the products and being in
contact with customers.
It is known that the largest capital of the
companies is its personnel and that they are
the bridge through which the client has access
to their products.
The answer may be due to two variables due to poor
quality of raw materials or lack of staff training.
lack of motivation of its employees lack of incentives
Step 4: Acquire resources
Now you need to secure the resources you need to implement the new process
In this step, 1,000 million pesos are budgeted to create the glass school and
employee incentives.
 We maintain a salary scale above of the market being the minimum wage
8.66% higher than legally mandatory.
 Our extralegal benefits include aid for propagated and safe medicine of life,
support for death of relatives, appointments doctors with pediatricians at no
cost, support from specialist doctors like psychologists, annual walks for workers
with their families, among others.
 We design a training program in safety, health at work and management of
residues for orientation, awareness and accompaniment of officials or
 We benefit from the Program Housing Improvement to 33 workers, for the
acquisition of own housing or its improvement.
 We deliver sports props for championships internal and external.
 We provide 857 direct loans to employees at 0%
of interest.
 We benefit from the Scholarship Program to 190 workers, for their own studies
or their children.
Step 5: Implement and communicate
Step 6: review the process.