Human Resource

Management

Done by – Soumya,
Ridisha, Shreya, Juhi and
Zumma
 Industry: BPO
• Job Positions:
Financial Analyst
Process Executive
 Job Description – Financial Analyst
 Job title: - FINANCIAL ANALYST
 Department: - Finance
 Guidance to :- Financial analysts provide guidance
to businesses and individuals making investment
decisions.
 Job summary :- A financial analyst researches
macroeconomic and microeconomic conditions,
gathers financial information along with company
fundamentals in order to make business, sector
and industry recommendations to the company.
 Job Description – Financial Analyst
 Duties and responsibilities:-
Determines cost of operations by establishing
standard costs; collecting operational data.
Identifies financial status by comparing and analyzing
actual results with plans and forecasts.
Maintains technical knowledge by attending
educational workshops; reviewing publications.
Contributes to team effort by accomplishing related
results as needed
Analyzes financial status by collecting, monitoring,
and studying data; recommending actions
 Job Specification - Financial Analyst
 Financial Analyst Skills and Qualifications:-
A financial analyst needs a minimum of a
bachelor's degree — preferably in a finance-
related major, such as accounting, statistics, or
economics.
 Sources of Recruitment for Financial
Analyst
• External Sources
 Employee Newspapers
 Campus Placement
 Recruiting via Internet
 Employee Referral
• Internal Sources
 Transfer
 Rehiring Former Employees
 Selection - Financial Analyst
• HR Interview
• Technical Interview
• Situational Question
• Aptitude Test
 Selection - Financial Analyst
• Reference and Background check
• Medical Examination
• Selection
Job Description – Process Executive
 Job title :- Process executive
 Department:- Customer Service
 Job summary:- The Process executives is a crucial
interface between the company and customer. The
primary responsibility of process executive is to
handle all calls professionally
Job Description – Process Executive
 Duties and Responsibilities
The primary responsibility of process executive is to handle
all calls professionally
He or She must show the willingness to learn new things
every time and then.
Process executive must obtain details of client issues,
take/cancel orders or obtain other essential information
Maintain records of customer related interactions and
transactions. Details of inquiry, comments, complaints and
any action taken to rectify a problem needs to be
maintained by Process Executive
Any vital document should be handled
 Job Specification – Process Executive
• Qualifications :-
 Any Degree
• Skills:-
Communication SKILLS
Problem Solving Skills
Active Listening
Interpersonal Skills
Ability to handle the pressure with ease
 Sources of Recruitment for Process
Executive
• Internal Sources
 Promotion
 Succession Planning
 Transfer
• External Sources
 Employee Referral
 Head Hunting
 Selection - Process Executive
• HR Interview
• Stress Interview
• Presentation
• Personality test
 Selection - Process Executive
• Reference and Background check
• Medical Examination
• Selection