Quality Information

Systems
 STEPS TO HAVE A
QUALTIY SYSTEM
Quality Information Systems
Quality Planning
Quality Control
Quality Assurance
QUALITY INFORMATION
SYSTEMS
Quality Information Systems consists of
providing quality information during the
life cycle of a project/product to all of the
people involved such as the employees
using the system and the customers
involved.
 Quality Information
Systems Cont…
Quality Information Systems should
allow for people who work on the
project/product to be able to gain a
quick knowledge about it
Information should be able to be relayed
quickly and accurately to customers
Should help to improve the quality in all
other areas of the project/product
 Involved in Quality
Information Systems
Defining the necessary objectives of the
system, for example through Quality Planning
Users of the system need to be trained
properly and have a good understanding of
how the system works
Integration of higher level systems
Validation of the system, for example through
Quality Control
Ongoing support and maintenance, for
example through Quality Assurance
 Quality Planning
Quality Planning
is setting the
objectives for a
product/process
and then planning
the means in
which to reach to
those objectives
 Quality Control
Quality Control should
be involved within the
users daily work.
Must be done efficiently
and accurately
Also through validation
 Quality Assurance
Quality Assurance gives the confidence
that a project/product conforms to a
certain level of quality, and continues to
have quality improvement.
 Effective Quality
Assurance
Quality Audits
A constant flow of information about the
product/project
Having an effective process
Critical Success Factors
-Emphasize the prevention of quality problems, rather
than concentrate only on detection and correction of
these problems

-Facilitate awareness of and learning by the user of

the quality system with respect to product and
process quality

-Focus on continuous quality improvement, rather

than on attaining a fixed level of quality
Critical Success Factors
(continued)

Make quality measurable

Operate efficiently in order to prevent distortion of
daily work
(integrate information system into users’ primary
process)
Give guidelines for the interaction between the
supplier and purchaser of a good, both during the
initial phases and during the development process
Potential Problems In
Setting Up A Quality
System
ISO 9000 and ISO900-3
Identifying and Correcting of Problems
Quality Improvement and Learning
Measuring Quality
Overhead is Large
Lack of Support
Guidelines for Interaction
ISO 9000 and IS0 9000-3
ISO 9000 – Standards meant to cover
entire range of organizations
ISO 9000-3 – Standards meant for
companies producing software
Causes standards to be very
generalized
 Identifying and
Correcting of Problems

Preventative Measures

High Failure Costs

 Quality Improvement
and Learning
Guidelines focus on attaining level of
quality defined by users of the Quality
System
3 Negative Consequences
 Defined level may be low
 No Preventative Action

 No Continuous Improvement
 Measuring Quality

Software is still active area of research

Difficult to implement in practice

 Overhead is Large
Every process, action, problem,
correction, etc. must be documented
Quality System cannot just be placed
“on top” of the current way of working
 Lack of Support
ISO guidelines offer no tools to provide
different rules and standards for
different processes
Example: One uses different types of
production organization, multiple
development methodologies, and has
different customers: There is no
support
 Guidelines of
Interaction
Guidelines for supplier and purchaser,
but very little for interaction between the
two
One of main purposes should be closer
cooperation between business partners
Good Communication
Goal selection
Selecting acceptable level of risk
 Real time Production
Tracking
Tracker- Serves as
the command center
for all production
tracking activities
 Real time production
tracking (cont)
Web Overview: The
homepage of the
test system
 Real time production
tracking (cont)
Web Overview 2:
Automatically cycles
between two pages
every 15 seconds
 Real time production
tracking (cont)
Model Editor: The
web model editor
allows you to
change limits,
program the test
sequence, or
customize the
operator prompts
from your web
browser.
 Real time production
tracking (cont)
Top Reject Report:
The rejects for a
shift are
categorized,
counted, sorted and
displayed in a table
or chart.
 Case Study:
United Parcel Service
Worlds largest package distribution
company
335,000+ employees worldwide
Provide service to 200+ countries
$21 billion in revenue in 1995 on a
volume of 3.1 billion packages and
documents
United Postal Service
Mobitex- similar to the digital cellular
technology used in cell phones
Drivers equipped with DIAD’s
(Delivery/Driver Information Acquisition
Devices)
DIAD scans bar-code which retrieves
shipping #, service level, and package
tracking #
United Parcel Service
Driver records name of person
accepting package
DVA (IAD Vehicle Adapter) connected to
a radio modem transmitting data over
Mobitex network
Sent real-time to UPS mainframe
Info is accessible by customers online
 Case Study:
Western Digital
Corporation
Manufacture of hard drives
200+ components manufactured by
outside suppliers
Manufactures 100,000+ hard drives/day
in Malaysia
HQ in Irvine and San Jose, CA
7,000+ employees
$2 billion annual revenue
 Western Digital
Corporation
QIS combined electronic commerce,
customer relationship, management
data warehousing, and integrated data
from a dozen systems
Most valuable aspect of QIS is the
systems ability to provide online
analytical processing
 Western Digital
Corporation
From web browsers WD can query the
data warehouse and analyze results in
minutes
Managers can focus efforts on
analyzing the info to make critical
business decisions to deliver enhanced
customer service
 Western Digital
Corporation
benefits with QIS
QIS has already provided a strong
quantifiable return on investment
Ability to pinpoint individual defects before
products are shipped to the customer
Trace back cause of failure
Provides closed loop feedback which allow
the company to address quality issues to
impact business performance