BUSINESS

STATISTICS
TOPIC:
NETWORK PROVIDERS

MADE BY:
3-ANAM
24-TANIYA
37-DHANASHREE

43-ZAID
49 -ARBAAZ
8.FOR HOW LONG ARE YOU AVAI
LING THE SERVICES OF YOUR PR
ESENT SERVICE PROVIDER?

<1yea
r
2years
3years
>4yea
rs
9. HOW MUCH ARE YOU SATISFIED WITH YOU
R CUSTOMER CARE SERVICES OF YOUR PRES
ENT NETWORK PROVIDER?

15 & Above; 5;0 to 5; 5; 10.00%

10.00%

5 to 10; 10; 20.00%

10 to 15; 30; 60.00%

0 to 5 5 to 10 10 to 15 15 & Above
10. HOW MANY TIMES HAVE YOU CHANGED YOUR
CONNECTION IN THE LAST THREE YEARS?

5 to 10; 5; 10.00%

2 to 5 ; 10; 20.00%

0 to 2; 35; 70.00%

0 to 2 2 to 5 5 to 10 10 & Above
11.HAVE YOU EVER FACED A PROBLEM WITH THE NETWOR
K PROVIDER YOU USE?

yes; 15; 30.00%

No; 35; 70.00%

12.IF YOUR ANSWER TO THE 11TH Q
UESTION WAS YES THEN HOW OFTEN
HAVE YOU FACED PROBLEMS?

very often
quite often
rarely
13.DOES THE COMPANY GIVES PR
OPER RESPONSE TO YOUR QUEST
IONS?

Yes
No
14.HAVE YOU EVER THOUGHT OF CHANGING YOUR NETWO
RK PROVIDER?

Yes
No