Service Catalog 2.

0
and beyond
Why do customers care about
the service catalog?
 3 Questions

What is the service and how do I get it?

How do I get support?

How much does it cost?

External Service Catalog Internal Service Catalog
What is it, who provides it, and
What is it and how do I get it?
how do we provide it?
How do I get support?
Who provides support and how?
How much does it cost?
What is the service level we
need to meet?

How much does it cost?

Services How much do we charge?
Data
How can we improve the service?

What is the future plan for the

service?

Clients ITS Service Providers

Line of Visibility
 Internal Service Catalog

Features & Functions Cost & Pricing Service Team

Process Marketing /
Service Support
Documentation Promotions

Training Materials Escalation Info Service Roadmap

Service Level Info

Tools Problems
SLAs / OLAs

Monitors Metrics / KPIs Related Projects

Software Service Health Service Requests

Standards Policies & Guidelines Change Requests

 Service Catalog X.0 (someday...)

Actionable Service Catalog

The Service Catalog as a service delivery conduit
 Service Catalog

Order Information

Request Form

Service Delivery Process/Workflow

The Service Catalog as an actionable catalog

Service Catalog

Order Information

Request Form

Service Delivery Process/Workflow