Sony Global Business Services, Inc.

SPE-SGBS
Operations Review Meeting
December 2013
 Sony Global Business Services, Inc.

Agenda

Executive Summary.………………………………………………..3
Key Performance Indicators Summary…………………….4
Dashboard Results…………………………………..……………..5
•IHE………………………………………………………………….5
•SPTI………………………………………………………………..14
•SPRI………………………………………………………………..34

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 Sony Global Business Services, Inc.

Executive Summary

KPI Reporting Scope :

AU NZ HK CN TW SG IN JP PH

IHE PTP, RTR, RTR

QER
SPTI PTP, RTR, PTP, RTR, PTP, RTR, PTP, OTC PTP, RTR, PTP, RTR,
OTC OTC, QER OTC, QER QER OTC

SPRI PTP, RTR, RTR RTR, QER RTR

OTC

Out of Scope:
• SPENA - Missing Month End data for Nov
• Company codes - 1225 (CN-CORP, SPRI, SPTI), 5101 (JP-SPRI, SPTI, CORP, IHE), 5082 (IN-SPRI, IHE, SPTI) with
the exception of Month End data

Assumption:
• Month End Calendar calculations take into account SGBS holidays only and NOT the holidays observed by
respective territories.

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 Sony Global Business Services, Inc.

SGBS Timeliness KPIs

# Process Sub-process Timeliness KPI

1 PTP PO Invoice processing PTP-TM02 % of PO Invoices posted on time (within 3 work days of scan date)

% of non-PO Invoices posted on time (within 3 work days of scan

2 PTP non-PO Invoice processing PTP-TM03
date)

3 PTP Payment Proposal PTP-TM04 % of Payment Proposals processed on time (based on the schedule)

4 PTP Payment terms PTP-TM06 % of Invoices paid within vendor payment terms

5 T&E T&E Claims PTP-TM08 % of T&E claims processed on time (within 5 days of receipt)

6 PTP Manual Payments PTP-TM09 % of Manual Payments processed on time (per SLA)

% of Period Close Activities completed by due date (by RTR

7 RTR Period Close RTR-TM01
category, per month end calendar)
% of Royalty Deliverables prepared on time
8 Royalties Royalty Deliverables RTR-TM02 (by category: Statements, Accruals, Reconciliations, per month end
calendar)

9 Inventory Inventory Package RTR-TM05 % of Inventory Packs submitted on time (per month end calendar)

% of Fixed Asset requests completed on time (per month end

10 Fixed Asset Fixed Assets Transactions RTR-TM06
calendar)

11 OTC Cash application OTC-TM03 % of Cash allocated on time (within 5 days of cash receipt)

12 Queries Queries response QER-TM03 % of Queries resolved on time (per SLA)

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SGBS Accuracy KPIs

# Process Sub-process Accuracy KPI

1 PTP PO Invoice processing PTP-AC02 % of PO Invoices processed accurately

2 PTP non-PO Invoice processing PTP-AC03 % of non-PO Invoices processed accurately

3 PTP Payment Proposal PTP-AC04 % of Payments processed accurately

4 T&E T&E Claims PTP-AC06 % of T&E claims processed accurately

5 PTP Manual Payments PTP-AC07 % of Manual Payments processed accurately

% Period Close Activities prepared accurately (by category:

6 RTR Period Close RTR-AC01
Journal Entries, B/S Recon, Reports, Bank Recon)
% Royalty Deliverables prepared accurately (by category:
7 Royalties Royalty Deliverables RTR-AC02
Statements, Accruals, Reconciliations)

8 Inventory Inventory Package RTR-AC05 % of Inventory Packs prepared accurately

9 Fixed Asset Fixed Assets Transactions RTR-AC06 % of Fixed Asset requests processed accurately

10 OTC Cash Application OTC-AC03 % of Cash applied accurately

11 Queries Queries response QER-AC03 % of Queries resolved accurately

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Key Performance Indicators – Summary by LOB

IHE KPI Results

Process Baseline Timeliness Accuracy Key Highlights:
Procure to Pay 95% 81% 94%
Record to Report 95% 97% 100%
Queries 95% 99% 98%
Overall Average 92% 97%
*No transaction data was available for OTC KPI

SPTI KPI Results

Process Baseline Timeliness Accuracy Key Highlights:
Procure to Pay 95% 89% 100%
Record to Report 95% 95% 100%
Order to Cash 95% 55% 100%
Queries 95% 48% 96%
Overall Average 72% 99%

SPRI KPI Results

Process Baseline Timeliness Accuracy Key Highlights:
Procure to Pay 95% 93% 88%
Record to Report 95% 99% 67%
Order to Cash 95% 100% 100%
Queries 95% 98% 92%
Overall Average 97% 87%

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 Sony Global Business Services, Inc.

KPI Results
for Home Entertainment

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IHE KPI Scope

• Included:
– New Zealand (cc 5084)
• PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims
• RTR KPI’s – Period Close Activities, Royalty Deliverables, Inventory Packs
• QER KPI - Queries
– Japan – only for KPI’s where the MEC is the source data
• RTR KPI’s (Month End Close Activities, Royalties, Inventory)

• Excluded:
– Japan (cc 5101)
• PTP, OTC and QER KPI’s

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IHE KPI Results by Process

Procure to Pay
100% 99% 100% 100%
100%
88%
83%
79%
80% 75%

60% 57%

Timeliness
40%
Accuracy

20%

0%
PO Invoices Non-PO Payment Invoice paid T&E claims
Posted Invoices Proposals within Terms Processed
Processed

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IHE KPI Results by Process

Record to Report
95% 95% 100%100% 96%100%
100%
80%
60%
40% Timeliness
Accuracy
20%
0%
Period Close Royalty Inventory Packs
Activities Deliverables

Query
99% 98%
100%
80%
60%
Timeliness
40%
Accuracy
20%
0%
Queries

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 Sony Global Business Services, Inc.

IHE KPI Results by Process – Procure To Pay

Timeliness
Overall
Current Timeliness KPI
KPI Category KPI Description - Timeliness Baseline Volume Score
% of PO Invoices posted on time
Invoice Processing (within 3 work days of scan date) 95% 251 79%
% of non-PO Invoices posted on time
Invoice Processing (within 3 work days of scan date) 95% 144 88%
% of Payment Proposals processed on time
Payment Proposals (based on the schedule) 95% 4 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 365 57%
% of T&E claims processed on time
T&E (within 5 days of receipt) 95% 12 83%
Overall PTP Timeliness Average 81%

Accuracy
Overall
Current Accuracy KPI
KPI Category KPI Description - Accuracy Baseline Volume Score
Invoice Processing % of PO invoices processed accurately 95% 251 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 144 99%
Payment Proposals % of Payments processed accurately 95% 4 75%
T&E % of T&E Claims processed accurately 95% 12 100%
Overall PTP Accuracy Average 94%

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IHE KPI Results by Process – Record to Report

Timeliness
Overall
Current Timeliness KPI
KPI Category KPI Description - Timeliness Baseline Volume Score
% of Period Close Activities completed by due date
Month End Activities (per Month End Calendar) 95% 61 95%
% of Royalty Deliverables prepared on time
Royalties (per Month End Calendar) 95% 2 100%
% of Inventory Packs submitted on time
Inventory (per Month End Calendar) 95% 24 96%
Overall RTR Timeliness Average 97%

Accuracy
Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Month End Activities % Period Close Activities prepared accurately 95% 61 100%
Royalties % Royalty Deliverables prepared accurately 95% 2 100%
Inventory % of Inventory Packs prepared accurately 95% 24 100%
Overall RTR Accuracy Average 100%

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IHE KPI Results by Query

Timeliness
Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of Queries resolved on time
Queries (per SLA) 95% 161 99%

Accuracy
Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Queries % of Queries resolved accurately 95% 161 98%

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 Sony Global Business Services, Inc.

IHE KPI by Territory – New Zealand

Timeliness
Process KPI Category KPI Description - Timeliness Baseline New Zealand
Invoice Processing % of PO Invoices posted on time 95% 79%
Invoice Processing % of non-PO Invoices posted on time 95% 88%
PTP Payment Proposals % of Payment Proposals processed on time 95% 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 57%
T&E % of T&E claims processed on time 95% 83%
Month End Activities % of Period Close Activities completed by due date 95% 90%
RTR Royalties % of Royalty Deliverables prepared on time 95% 100%
Inventory % of Inventory Packs submitted on time 95% 100%
QER Queries % of Queries resolved on time 95% 99%
Overall Average Score - Timeliness 88%
Accuracy
Process KPI Category KPI Description - Accuracy Baseline New Zealand
Invoice Processing % of PO invoices processed accurately 95% 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 100%
PTP
Payment Proposals % of Payments processed accurately 95% 100%
T&E % of T&E Claims processed accurately 95% 100%
Month End Activities % Period Close Activities prepared accurately 95% 100%
RTR Royalties % Royalty Deliverables prepared accurately 95% 100%
Inventory % of Inventory Packs prepared accurately 95% 100%
QER Queries % of Queries resolved accurately 95% 98%
Overall Average Score - Accuracy 100%
*No data was available for the following KPI’s: Manual Payments, Royalty Reconciliations, Fixed Assets, Cash Allocation
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IHE Variance Analysis – New Zealand

KPI Category Variance Explanation Root Cause & Action

PTP

RTR

QER

*No data was available for the following KPI’s: Manual Payments, Royalty Reconciliations, Fixed Assets, Cash Allocation
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IHE KPI by Territory – Japan

Timeliness
Process KPI Category KPI Description - Timeliness Baseline Japan
Month End Activities % of Period Close Activities completed by due date 95% 97%
RTR Royalties % of Royalty Deliverables prepared on time 95% 100%
Inventory % of Inventory Packs submitted on time 95% 100%
Overall Average Score - Timeliness 99%

Accuracy
Process KPI Category KPI Description - Accuracy Baseline Japan
Month End Activities % Period Close Activities prepared accurately 95% 100%
RTR Royalties % Royalty Deliverables prepared accurately 95% 100%
Inventory % of Inventory Packs prepared accurately 95% 100%
Overall Average Score - Accuracy 100%

*No data was available for the following KPI’s: Bank Reconciliations, Royalty Statements, Royalty Reconciliations, Fixed
Assets
**Company code 5101 was excluded, no data was entered for PTP, OTC and QER KPI’s
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IHE Variance Analysis – Japan

KPI Category KPI Issue Root Cause & Action

RTR

*No data was available for the following KPI’s: Bank Reconciliations, Royalty Statements, Royalty Reconciliations, Fixed
Assets
**Company code 5101 was excluded, so no data was entered for PTP, OTC and QER KPI’s
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KPI Results
for Sony Pictures Television

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 Sony Global Business Services, Inc.

SPTI KPI Scope

• Included:
– Australia (cc 5058, 5060, 5087, 5092, 5178, 5182)
• PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims
• RTR KPI’s – Period Close Activities
• OTC KPI – Cash Allocation
– Hong Kong (cc 5147, 5171, 5260, 1207, 1415, 5082)
• PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims
• RTR KPI’s – Period Close Activities
• OTC KPI – Cash Allocation
• QER KPI - Queries
– Taiwan (cc 8102)
• PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims
• RTR KPI’s – Period Close Activities
• OTC KPI – Cash Allocation
• QER KPI - Queries

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SPTI KPI Scope continued

– Singapore (cc 1406, 1407, 8091, 8092, 8103)

• PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims
• RTR KPI’s – Period Close Activities
• OTC KPI – Cash Allocation
– Japan (cc 5138, 5198, 5272)
• PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims
• RTR KPI’s – Period Close Activities
• QER KPI - Queries
– Philippines (cc 5317)
• PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims
• RTR KPI’s – Period Close Activities
• OTC KPI – Cash Allocation

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SPTI KPI Scope continued

• Excluded:
– Company code 5101 – Japan
– Company code 1225 – China
– Company code 5082 - India

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SPTI KPI Results by Process – Procure to Pay

Timeliness
Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of PO Invoices posted on time
Invoice Processing (within 3 workdays of scan date) 95% 299 97%
% of non-PO Invoices posted on time
Invoice Processing (within 3 workdays of scan date) 95% 400 82%
% of Payment Proposals processed on time
Payment Proposals (based on the schedule) 95% 37 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 727 76%
% of T&E claims processed on time
T&E (within 5 days of receipt) 95% 255 91%
Overall PTP Timeliness Average 89%
Accuracy
Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Invoice Processing % of PO invoices processed accurately 95% 299 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 400 100%
Payment Proposals % of Payments processed accurately 95% 37 100%
T&E % of T&E Claims processed accurately 95% 255 100%
Overall PTP Accuracy Average 100%

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 Sony Global Business Services, Inc.

SPTI KPI Results by Process – Record to Report

Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of Period Close Activities completed by due date
Month End Activities (per Month End Calendar) 95% 256 95%
Overall RTR Timeliness Average 95%

Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Month End Activities % Period Close Activities prepared accurately 95% 256 100%
Overall RTR Accuracy Average 100%

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SPTI KPI Results by Process – Order to Cash

Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of Cash allocated on time
Cash Allocation (within 5 days of cash receipt date) 95% 154 55%
Overall OTC Timeliness Average 55%

Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Cash Allocation % of Cash applied accurately 95% 154 100%
Overall OTC Accuracy Average 100%

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SPTI KPI Results by Query

Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of Queries resolved on time
Queries (per SLA) 95% 155 48%
Overall Query Timeliness Average 48%

Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Queries % of Queries resolved accurately 95% 155 96%
Overall Query Accuracy Average 96%

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SPTI KPI by Territory – Australia

Timeliness
Process KPI Category KPI Description - Timeliness Baseline Australia
Invoice Processing % of PO Invoices posted on time 95% 100%
Invoice Processing % of non-PO Invoices posted on time 95% 100%
PTP Payment Proposals % of Payment Proposals processed on time 95% 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 66%
T&E % of T&E claims processed on time 95% 100%
RTR Month End Activities % of Period Close Activities completed by due date 95% 98%
OTC Cash Allocation % of Cash allocated on time 95% 90%
Overall Average Score - Timeliness 93%

Accuracy
Process KPI Category KPI Description - Accuracy Baseline Australia
Invoice Processing % of PO invoices processed accurately 95% 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 100%
PTP
Payment Proposals % of Payments processed accurately 95% 100%
T&E % of T&E Claims processed accurately 95% 100%
RTR Month End Activities % Period Close Activities prepared accurately 95% 100%
OTC Cash Allocation % of Cash applied accurately 95% 100%
Overall Average Score - Accuracy 100%

*No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Queries
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SPTI Variance Analysis – Australia

KPI Category KPI Issue Root Cause & Action

PTP

RTR

OTC

*No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets, Queries
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SPTI KPI by Territory – Hong Kong

Timeliness
Process KPI Category KPI Description - Timeliness Baseline Hong Kong
Invoice Processing % of PO Invoices posted on time 95% 100%
Invoice Processing % of non-PO Invoices posted on time 95% 100%
PTP Payment Proposals % of Payment Proposals processed on time 95% 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 45%
T&E % of T&E claims processed on time 95% 67%
RTR Month End Activities % of Period Close Activities completed by due date 95% 100%
OTC Cash Allocation % of Cash allocated on time 95% 33%
QER Queries % of Queries resolved on time 95% 100%
Overall Average Score - Timeliness 86%

Accuracy
Process KPI Category KPI Description - Accuracy Baseline Hong Kong
Invoice Processing % of PO invoices processed accurately 95% 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 100%
PTP
Payment Proposals % of Payments processed accurately 95% 100%
T&E % of T&E Claims processed accurately 95% 100%
RTR Month End Activities % Period Close Activities prepared accurately 95% 100%
OTC Cash Allocation % of Cash applied accurately 95% 100%
QER Queries % of Queries resolved accurately 95% 0%
Overall Average Score - Accuracy 89%

*No data was available for the following KPI’s: Manual Payments, Bank Reconciliations, Royalty Deliverables, Inventory,
Fixed Assets
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SPTI Variance Analysis – Hong Kong

KPI Category KPI Issue Root Cause & Action

PTP

RTR

OTC

QER

*No data was available for the following KPI’s: Manual Payments, Bank Reconciliations, Royalty Deliverables, Inventory,
Fixed Assets
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SPTI KPI by Territory – Taiwan

Timeliness
Process KPI Category KPI Description - Timeliness Baseline Taiwan
Invoice Processing % of PO Invoices posted on time 95% 89%
Invoice Processing % of non-PO Invoices posted on time 95% 86%
PTP Payment Proposals % of Payment Proposals processed on time 95% 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 93%
T&E % of T&E claims processed on time 95% 100%
RTR Month End Activities % of Period Close Activities completed by due date 95% 100%
OTC Cash Allocation % of Cash allocated on time 95% 10%
QER Queries % of Queries resolved on time 95% 100%
Overall Average Score - Timeliness 90%

Accuracy
Process KPI Category KPI Description - Accuracy Baseline Taiwan
Invoice Processing % of PO invoices processed accurately 95% 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 100%
PTP
Payment Proposals % of Payments processed accurately 95% 100%
T&E % of T&E Claims processed accurately 95% 100%
RTR Month End Activities % Period Close Activities prepared accurately 95% 100%
OTC Cash Allocation % of Cash applied accurately 95% 100%
Overall Average Score - Accuracy 95% 100%

*No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets
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SPTI Variance Analysis – Taiwan

KPI Category KPI Issue Root Cause & Action

PTP

RTR

OTC

QER

*No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets
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SPTI KPI by Territory – Singapore

Timeliness
Process KPI Category KPI Description - Timeliness Baseline Singapore
Invoice Processing % of PO Invoices posted on time 95% 85%
Invoice Processing % of non-PO Invoices posted on time 95% 61%
PTP Payment Proposals % of Payment Proposals processed on time 95% 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 36%
T&E % of T&E claims processed on time 95% 100%
OTC Cash Allocation % of Cash allocated on time 95% 66%
Overall Average Score - Timeliness 75%

Accuracy
Process KPI Category KPI Description - Accuracy Baseline Singapore
Invoice Processing % of PO invoices processed accurately 95% 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 100%
PTP
Payment Proposals % of Payments processed accurately 95% 100%
T&E % of T&E Claims processed accurately 95% 100%
OTC Cash Allocation % of Cash applied accurately 95% 100%
Overall Average Score - Accuracy 100%

*No data was available for the following KPI’s: Manual Payments, Period Close Activities, Royalty Deliverables,
Inventory, Fixed Assets, Queries
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SPTI Variance Analysis – Singapore

KPI Category KPI Issue Root Cause & Action

PTP

OTC

*No data was available for the following KPI’s: Manual Payments, Period Close Activities, Royalty Deliverables,
Inventory, Fixed Assets, Queries
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SPTI KPI by Territory – Japan

Timeliness
Process KPI Category KPI Description - Timeliness Baseline Japan
Invoice Processing % of PO Invoices posted on time 95% 100%
Invoice Processing % of non-PO Invoices posted on time 95% 76%
PTP Payment Proposals % of Payment Proposals processed on time 95% 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 99%
T&E % of T&E claims processed on time 95% 99%
RTR Month End Activities % of Period Close Activities completed by due date 95% 96%
QER Queries % of Queries resolved on time 95% 45%
Overall Average Score - Timeliness 90%

Accuracy
Process KPI Category KPI Description - Accuracy Baseline Japan
Invoice Processing % of PO invoices processed accurately 95% 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 100%
PTP
Payment Proposals % of Payments processed accurately 95% 100%
T&E % of T&E Claims processed accurately 95% 100%
RTR Month End Activities % Period Close Activities prepared accurately 95% 100%
QER Queries % of Queries resolved accurately 95% 99%
Overall Average Score - Accuracy 100%

*No data was available for the following KPI’s: Manual Payments, Bank Reconciliation, Royalty Deliverables, Inventory,
Fixed Assets, Cash Allocation
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SPTI Variance Analysis – Japan

KPI Category KPI Issue Root Cause & Action

PTP

RTR

QER

*No data was available for the following KPI’s: Manual Payments, Bank Reconciliation, Royalty Deliverables, Inventory,
Fixed Assets, Cash Allocation
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SPTI KPI by Territory – Philippines

Timeliness
Process KPI Category KPI Description - Timeliness Baseline Philippines
Invoice Processing % of PO Invoices posted on time 95% 100%
Invoice Processing % of non-PO Invoices posted on time 95% 100%
PTP Payment Proposals % of Payment Proposals processed on time 95% 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 33%
T&E % of T&E claims processed on time 95% 98%
RTR Month End Activities % of Period Close Activities completed by due date 95% 76%
OTC Cash Allocation % of Cash allocated on time 95% 48%
Overall Average Score - Timeliness 75%

Accuracy
Process KPI Category KPI Description - Accuracy Baseline Philippines
Invoice Processing % of PO invoices processed accurately 95% 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 100%
PTP
Payment Proposals % of Payments processed accurately 95% 100%
T&E % of T&E Claims processed accurately 95% 100%
RTR Month End Activities % Period Close Activities prepared accurately 95% 100%
OTC Cash Allocation % of Cash applied accurately 95% 100%
Overall Average Score - Accuracy 100%

*No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets, Queries
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SPTI Variance Analysis – Philippines

KPI Category KPI Issue Root Cause & Action

PTP

RTR

OTC

*No data was available for the following KPI’s: Manual Payments, Royalty Deliverables, Inventory, Fixed Assets, Queries
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KPI Results
for Sony Pictures Releasing

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 Sony Global Business Services, Inc.

SPRI KPI Scope

• Included:
– Australia (cc 5120)
• PTP KPI’s – Invoice Processing, Payment Proposals, T&E Claims
• RTR KPI’s – Period Close Activities, Royalty Deliverables
• OTC KPI – Cash Allocation
– New Zealand – only for KPI’s where the MEC is the source data
• RTR KPI’s (Month End Close Activities)
– India – only for KPI’s where the MEC is the source data
• RTR KPI’s (Month End Close Activities)
• Excluded:
– India (cc 5082)

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SPRI KPI Results by Process – Procure to Pay

Timeliness
Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of PO Invoices posted on time
Invoice Processing (within 3 workdays of scan date) 95% 213 100%
% of non-PO Invoices posted on time
Invoice Processing (within 3 workdays of scan date) 95% 60 100%
% of Payment Proposals processed on time
Payment Proposals (based on schedule) 95% 4 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 329 66%
% of T&E claims processed on time
T&E (within 5 days of receipt) 95% 8 100%
Overall PTP Timeliness Average 93%

Accuracy
Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Invoice Processing % of PO invoices processed accurately 95% 213 96%
Invoice Processing % of non-PO Invoices processed accurately 95% 60 43%
Payment Proposals % of Payments processed accurately 95% 4 100%
T&E % of T&E Claims processed accurately 95% 8 100%
Overall PTP Accuracy Average 85%

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SPRI KPI Results by Process – Record to Report

Timeliness
Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of Period Close Activities completed by due date
Month End Activities (per Month End Calendar) 95% 76 96%
% of Royalty Deliverables prepared on time
Royalties (per Month End Calendar) 95% 1 100%
% of Fixed Asset requests completed on time
Fixed Assets (per Month End Calendar) 95% 1 100%
Overall RTR Timeliness Average 97%

Accuracy
Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Month End Activities % Period Close Activities prepared accurately 95% 76 100%
Royalties % Royalty Deliverables prepared accurately 95% 1 100%
Fixed Assets % of Fixed Asset requests processed accurately 95% 1 0%
Overall RTR Accuracy Average 87%

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SPRI KPI Results by Process – Order to Cash

Timeliness
Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of Cash allocated on time
Cash Allocation (within 5 days of receipt date) 95% 8 100%
Overall OTC Timeliness Average 100%

Accuracy
Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Cash Allocation % of Cash applied accurately 95% 8 100%
Overall OTC Accuracy Average 100%

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SPRI KPI Results by Query

Timeliness
Overall
Current Timeliness
KPI Category KPI Description - Timeliness Baseline Volume KPI Score
% of Queries resolved on time
Queries (per SLA) 95% 53 98%
Overall QER Timeliness Average 98%

Accuracy
Overall
Current Accuracy
KPI Category KPI Description - Accuracy Baseline Volume KPI Score
Queries % of Queries resolved accurately 95% 53 92%
Overall QER Accuracy Average 92%

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SPRI KPI by Territory – Australia

Timeliness
Process KPI Category KPI Description - Timeliness Baseline Australia
Invoice Processing % of PO Invoices posted on time 95% 100%
Invoice Processing % of non-PO Invoices posted on time 95% 100%
PTP Payment Proposals % of Payment Proposals processed on time 95% 100%
Invoice Processing % of Invoices paid within vendor payment terms 95% 66%
T&E % of T&E claims processed on time 95% 100%
Month End Activities % of Period Close Activities completed by due date 95% 100%
RTR
Royalties % of Royalty Deliverables prepared on time 95% 100%
OTC Cash Allocation % of Cash allocated on time 95% 100%
Overall Average Score - Timeliness 96%
Accuracy
Process KPI Category KPI Description - Accuracy Baseline Australia
Invoice Processing % of PO invoices processed accurately 95% 100%
Invoice Processing % of non-PO Invoices processed accurately 95% 100%
PTP
Payment Proposals % of Payments processed accurately 95% 100%
T&E % of T&E Claims processed accurately 95% 100%
Month End Activities % Period Close Activities prepared accurately 95% 100%
RTR
Royalties % Royalty Deliverables prepared accurately 95% 100%
OTC Cash Allocation % of Cash applied accurately 95% 100%
Overall Average Score - Accuracy 100%

*No data was available for the following KPI’s: Manual Payments, Royalty Accruals, Royalty Reconciliations, Inventory
Packs, Fixed Assets, Queries
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 Sony Global Business Services, Inc.

SPRI Variance Analysis– Australia

KPI Category Variance Explanation Root Cause & Action

PTP

RTR

OTC

*No data was available for the following KPI’s: Manual Payments, Royalty Accruals, Royalty Reconciliations, Inventory
Packs, Fixed Assets, Queries
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 Sony Global Business Services, Inc.

SPRI KPI by Territory – New Zealand

Timeliness
Process KPI Category KPI Description - Timeliness Baseline New Zealand
% of Period Close Activities completed by due date
RTR Month End Activities (per Month End Calendar) 95% 100%
Overall Average Score - Timeliness 100%

Accuracy
Process KPI Category KPI Description - Accuracy Baseline New Zealand
RTR Month End Activities % Period Close Activities prepared accurately 95% 100%
Overall Average Score - Accuracy 100%

*No data was available for the following KPI’s: PTP KPI’s, Royalty Deliverables, Cash Allocation, Queries
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 Sony Global Business Services, Inc.

SPRI Variance Analysis – New Zealand

KPI Category KPI Issue Root Cause & Action

RTR

*No data was available for the following KPI’s: PTP KPI’s, Royalty Deliverables, Inventory, Fixed Assets,
Cash Allocation, Queries
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 Sony Global Business Services, Inc.

SPRI KPI by Territory – India

Timeliness
Process KPI Category KPI Description - Timeliness Baseline India
% of Period Close Activities completed by due date
Month End Activities (per Month End Calendar) 95% 100%
RTR
% of Fixed Asset requests completed on time
Fixed Assets (per Month End Calendar) 95% 100%
% of Queries resolved on time
QER Queries (per SLA) 95% 98%
Overall Average Score - Timeliness 99%

Accuracy

Process KPI Category KPI Description - Accuracy Baseline India

PTP Manual Payments % of Manual Payments processed accurately 95% 100%
Month End Activities % Period Close Activities prepared accurately 95% 100%
RTR
Fixed Assets % of Fixed Asset requests processed accurately 95% 0%
QER Queries % of Queries resolved accurately 95% 98%

*No data was available for the following KPI’s: PTP KPI’s, Royalty Deliverables, Inventory, Cash Allocation
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 Sony Global Business Services, Inc.

SPRI Variance Analysis – India

KPI Category KPI Issue Root Cause & Action

RTR

QER

*No data was available for the following KPI’s: PTP KPI’s, Royalty Deliverables, Inventory, Cash
Allocation
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