GROUP MEMBERS:

 Kashif Ali MITM-F18-032

 Waheed Ahmad MITM-F18-018

 Zarnab Naseem MITM-F18-014

COMMUNICATION SKILLS
 WHAT IS COMMUNICATION PROCESS?

“TRANSMISSION OF A MESSAGE FROM

A SENDER TO A RECEIVER IN AN
UNDERSTANDABLE MANNER.”

• Communication is from Latin commūnicāre, meaning

"to share"
• Communication is only successful when both the sender and the receiver
understand the same information as a result of the communication.
WHO IS THE BEST COMMUNICATOR OF 2013
AROUND THE WORLD???

• DO YOU KNOW????
THE BEST COMMUNICATOR OF 2013
7% WORDS
• Words are only labels

38% PARA-LINGUISTIC
• The way in which something is said - the
accent, tone and voice modulation

55% BODY LANGUAGE

• What a speaker looks like while
delivering a message.
 IN RELIGION: THE WAYALLAH
COMMUNICATES WITH
HUMAN BEINGS:
The Quran outlines three possible ways by which Allah communicates
With human beings:
• Inspiration,

• From behind a veil,

• And sending a messenger

(Quran 42:51).
 REMEMBER THAT YOU ARE DEALING WITH
“PEOPLE”

• (P)OSTURES & GESTURES

• (E)PRESSIONS OF EMOTION

• (O)RIENTATION

• (P)RESENTATION

• (L)OOKS

• (E)YE CONTACT
 Communication is a series of experiences of

Hearing Smell

Seeing
Touch
Taste
COMPONENTS OF COMMUNICATION

Encoding

feedback
Four key medium of
components transmission

Decoding
COMMUNICATION PROCESS
 Communication

Three directions :

• Upward communications

• Downward communications

• Lateral communications
Principles of Effective Communication

1. Clarity.
2. Objective
3. Understanding
4. Completeness
5. Time management
6. Feedback
 Do You Know?

People remember:
• 10% of what they read
• 20% of what they hear
• 30% of what they see
• 80% of what they speak
 Tips to Good Communication Skills

 Maintain eye contact with the audience

At Last
 Body awareness
 Expressions
 Manage time properly
 Practice effective communication skills
 Final Thoughts

• Another important aspect of communication is to think about what you are

saying before you say it.

• Today’s communications set the tone for tomorrow’s relationships.