Professional Documents
Culture Documents
Daheem Siddiqui
Asad-ullah Munir
Hasnain Hashmi
Wajahat Hussain
Yusuf Ammar
Introduction
• This is especially true when it comes to marketers, financial
teams, and other c-suite leaders who want to show business
growth.
• We want new customers, and that’s okay. In fact, that’s a good
thing.
• However, in your request to reach new markets and acquire new
clients, it is imperative you don’t ignore the ones you already
have.
• Customer acquisition costs are high; it is six-to-seven times
more costly to acquire a new customer than retain the ones you
already have.
• The best way to maintain customers is by keeping them happy.
Customer
Service Skills
• No matter your business size or industry, your
customers have one thing in common: their
humanity.
• Service reps who maintain their patience are less likely to get irked
when interacting with a frustrating customer.
Positive Attitude
• Even if a customer service agent is having a bad day, the
calls are going to keep happening.
• The important part is how that agent reacts, even if a
particularly feisty customer happens to be pushing their
buttons.
• Having a positive attitude is one of those customer
service skills that is essential for all employees.
• These people are more enjoyable to be around. Plus,
they’re more ready to solve problems and able to execute
the next skill: Positive language
Positive Language
• Even if you’re having the same conversation for the 100th time,
it’s the first time this customer is having it with you.